Counsellor (1-year contract)

Institute of Mental Health; Singapore; Sur place; SGD 42 000 - 60 000; Plein temps

Résumé du poste

Institute of Mental Health in Singapore is seeking a Counsellor on a 1-year contract to provide counselling for call-in patients and triage calls to the IMH Crisisline, supporting 24-hour service coverage on a rotating shift.

The role involves on-site crisis intervention, risk assessments, documentation, referrals to community partners, and collaboration with the Department of Emergency and Crisis Care to ensure safe continuation of care.

Qualifications

• Recognised degree in psychology, nursing, social work or counselling.
• Willing to work on a rotating shift and mobilised for crisis intervention.
• 2–4 years of experience in mental healthcare or counselling preferred.

Responsabilités

• Manage calls through the IMH Crisisline and triage based on risk.
• Provide onsite crisis intervention and counselling.
• Escort POI to IMH or other hospitals for further treatment as needed.
• Conduct risk and psychosocial assessments.
• Provide psycho-education and refer to community partners.
• Document calls accurately and timely; attend multi-agency case conferences.

Connaissances

Interpersonal skills

Communication

Negotiation

Formation

Degree in Psychology/Nursing/Social Work/Counselling

Description du poste

Institution: Institute of Mental Health

Family Group: Allied Health

Position: Counsellor (1-year contract)

Department: Department of Emergency and Crisis Care

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description

Provide counselling for call-in patients or subjects and triage calls to the IMH Crisisline. This role operates on a shift basis to support 24-hour service coverage.

Job Responsibilities

• Manage calls through the IMH Crisisline
  • Triage calls based on the risk and issues presented by the callers
  • De-escalate crisis situations through the phone
  • Conduct phone-based risk assessment on person-of-interest (POI) to determine the risk of harm to self and others
  • Obtain a comprehensive history of the POI (e.g. medical, social, psychological, forensic)
  • Formulate and carry out appropriate management plans, in consult with the IMH ES consultant if necessary
  • Provide clinical, administrative and referral information to callers
  • Arrange for onsite visits or make referrals to community partners
  • Ensure accurate and timely documentation of calls
  • Escalate difficult cases to Reporting Officer for advice
• Provide onsite crisis intervention or counselling
  • Conduct onsite visits to perform risk and psychosocial assessments for POI
  • Determine management plan in consult with IMH ES consultant
  • Escort POI to IMH or other Restructured Hospitals for further treatment if necessary
  • Assist to reschedule POI’s outpatient appointment for earlier review if necessary
  • Provide psycho-education to POI and their family members
  • Refer POI to appropriate community partners where necessary
  • Conduct counselling or therapy sessions for referred inpatients during their admission
• Post-intervention follow-up
  • Monitor cases to ensure follow up with the next care provider
  • Conduct a warm handoff to the next care provider
• Community training and outreach
  • Attend road show, meetings, networking sessions as assigned
  • Conduct training sessions as assigned
• General administration
  • Perform general administrative duties e.g. correspondence with internal and/or external partners
  • Support collaboration of statistics and maintenance of database
  • Attend multi-agency case conferences as assigned
  • Perform other duties or projects as assigned

Requirements

• Team player with a passion for patient care and community support
• Strong interpersonal, communication and negotiation skills

Educational And Professional Requirements

• Recognised Degree in Psychology, Nursing, Social Work or Counselling
• Willing to work on a rotating shift and be mobilised to conduct crisis intervention in the community
• 2 to 4 years of experience in mental healthcare or counselling is preferred
• Able to commit to shifts (7am-2.30pm / 10am-5.30pm / 2pm-9.30pm / 4pm-11.30pm / 9pm-7.30am)

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.