Patient Care & Scheduling Support Associate

INSTITUTE OF MENTAL HEALTH; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Institute of Mental Health in Singapore seeks a friendly Call Centre Associate to support patient care and front-line administration. You will handle general enquiries, registrations, appointment scheduling and payments while delivering high-standard service.

You should be confident, tech-savvy and comfortable using digital systems. Prior call centre experience is welcome; on-the-job training will be provided in IMH's patient-focused environment.

Qualifications

• Experience in call centres welcomed.
• Excellent communication and interpersonal skills.
• Proficient with digital communication systems.

Responsibilities

• Handles calls to provide information on IMH's services to patients and the public.
• Assists in scheduling appointments for patients and/or provides appointment information.
• Performs administrative duties as assigned by supervisor.

Skills

Communication skills

Customer service mindset

Interpersonal skills

Tech-savvy

Call centre experience

Job description

Institute of Mental Health in Singapore seeks a friendly Call Centre Associate to support patient care and front-line administration. You will handle general enquiries, registrations, appointment scheduling and payments while delivering high-standard service.

You should be confident, tech-savvy and comfortable using digital systems. Prior call centre experience is welcome; on-the-job training will be provided in IMH's patient-focused environment.