Patient Information Associate

INSTITUTE OF MENTAL HEALTH; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Institute of Mental Health in Singapore seeks a friendly Call Centre Associate to support patient care and front-line administration. You will handle general enquiries, registrations, appointment scheduling and payments while delivering high-standard service.

You should be confident, tech-savvy and comfortable using digital systems. Prior call centre experience is welcome; on-the-job training will be provided in IMH's patient-focused environment.

Qualifications

• Experience in call centres welcomed.
• Excellent communication and interpersonal skills.
• Proficient with digital communication systems.

Responsibilities

• Handles calls to provide information on IMH's services to patients and the public.
• Assists in scheduling appointments for patients and/or provides appointment information.
• Performs administrative duties as assigned by supervisor.

Skills

Communication skills

Customer service mindset

Interpersonal skills

Tech-savvy

Call centre experience

Job description

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the General Enquiry line, Appointment line and Quit Vape Helpline.

Job Responsibilities:

• Handles calls and enquiries from the General Line, Appointment Line and QuitVape Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements:

• Competency
• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
• Applicants with previous experience in call centre are welcome to apply

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.