Outlet Manager

wok hey pte. ltd.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Wok Hey Pte. Ltd. seeks an experienced F&B supervisor to lead daily outlet operations in a fast-paced Singapore setting.

You will manage manpower, inventory, and adherence to hygiene and quality standards while delivering excellent customer service and food quality according to company recipes. Responsibilities include staff onboarding, training, scheduling, and resolving customer issues to maintain high satisfaction.

Qualifications

• 2–3 years of relevant F&B managerial experience in a fast-paced environment.
• Diploma or Bachelor’s Degree in any field supporting managerial responsibilities.
• Strong leadership and communication skills to foster teamwork and staff management.
• Ability to perform effectively under pressure in a fast-paced work setting.

Responsibilities

• Lead daily operational activities to ensure efficient outlet workflow and service delivery
• Plan, schedule, and manage manpower to optimize kiosk performance and customer service
• Order and control inventory from suppliers to maintain stock levels and minimize waste
• Resolve customer complaints promptly to uphold high customer satisfaction
• Conduct orientation and training sessions to onboard and develop new staff effectively
• Enforce hygiene and cleanliness standards to comply with company and regulatory requirements
• Prepare stir fry dishes and portion sauces precisely according to company recipes and standards
• Perform additional operational tasks as assigned by management to support outlet success

Skills

Leadership

Staff management

Customer service

Communication

Under pressure

Education

Diploma or Bachelor’s Degree in any field supporting managerial responsibilities

Job description

Job Summary

Lead daily outlet operations to ensure smooth workflow, manage manpower and inventory, uphold hygiene standards, deliver excellent customer service, and maintain food quality according to company standards.

Responsibilities

• Lead daily operational activities to ensure efficient outlet workflow and service delivery
• Plan, schedule, and manage manpower to optimize kiosk performance and customer service
• Order and control inventory from suppliers to maintain stock levels and minimize waste
• Resolve customer complaints promptly to uphold high customer satisfaction
• Conduct orientation and training sessions to onboard and develop new staff effectively
• Enforce hygiene and cleanliness standards to comply with company and regulatory requirements
• Prepare stir fry dishes and portion sauces precisely according to company recipes and standards
• Perform additional operational tasks as assigned by management to support outlet success

Preferred competencies and qualifications

• At least 2 to 3 years of relevant F&B managerial experience demonstrating leadership in a fast-paced environment
• Diploma or Bachelor’s Degree in any field supporting managerial responsibilities
• Strong leadership and communication skills to foster teamwork and effective staff management
• Ability to perform effectively under pressure in a fast-paced work setting