Senior Oracle CRM & ERP Solutions Analyst

re-zoo-me; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

re-zoo-me seeks a Senior Analyst to lead Oracle CRM initiatives, spanning Fusion Cloud and EBS CRM implementations, enhancements, and ongoing support. You will collaborate with business users, partners, and IT teams to deliver scalable Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS solutions.

You will drive the full project lifecycle, define requirements, design, build, test, deploy, and provide training materials, while ensuring quality, data migration, and

Qualifications

• Bachelor’s Degree in Computer Science, IT, or related discipline.
• 10+ years of ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in Oracle CX Sales, Oracle Service, Oracle CPQ, Oracle Install Base, Oracle Subscription Management, and OFS.
• Experience with Agile/Scrum delivery.
• Experience in a global manufacturing or high-tech environment is advantageous.

Responsibilities

• Lead the implementation, enhancement, and support of Oracle CRM solutions across CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.
• Manage full project lifecycle: Requirements, Design, Build, Testing, Deployment, and Support.
• Configure and support Oracle Fusion Cloud and Oracle EBS CRM modules.
• Prepare functional specs, process docs, test scripts, and training materials.
• Support integrations, data migration, reporting, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support and root cause analysis with SLA adherence.
• Collaborate with stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess impacts of quarterly Oracle Cloud updates and drive improvements.
• Provide regular project/status updates to management.

Skills

ERP/CRM implementation

Stakeholder management

Analytical thinking

Agile/Scrum delivery

Education

Bachelor's degree in CS/IT or related

Tools

Oracle CX Sales

Oracle Service

Oracle CPQ

Oracle Install Base

Oracle Subscription Management

Oracle Field Service (OFS)

OIC

BI Publisher

OTBI

REST/SOAP APIs

FBDI

ADFdi

SQL/PLSQL

SOA/BPEL

Job description

re-zoo-me seeks a Senior Analyst to lead Oracle CRM initiatives, spanning Fusion Cloud and EBS CRM implementations, enhancements, and ongoing support. You will collaborate with business users, partners, and IT teams to deliver scalable Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS solutions.

You will drive the full project lifecycle, define requirements, design, build, test, deploy, and provide training materials, while ensuring quality, data migration, and