Oracle CRM Senior Analyst (18 months contract)

Kulicke & Soffa; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Kulicke & Soffa is seeking a Senior Analyst to lead the implementation, enhancement, and support of Oracle CRM solutions across CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS. You will work with business users, partners, and IT to deliver scalable Oracle-powered workflows.

Responsibilities include gathering requirements, managing the full lifecycle, configuring CRM modules, producing specs and training materials, and driving continuous improvement while meeting SLAs in a

Qualifications

• 10+ years ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in Oracle Service, CPQ, Install Base, Subscription Management and OFS.

Responsibilities

• Gather and analyze business requirements and translate into Oracle Fusion CRM solutions.
• Manage the full project lifecycle: Requirements, Design, Build, Testing, Deployment, and Support.
• Configure and support Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.
• Prepare functional specs, process docs, test scripts, and training materials.
• Support integrations, data migration, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support and SLA adherence.
• Collaborate with stakeholders, vendors, and IT teams to deliver quality solutions.
• Assess impacts of quarterly Oracle Cloud updates and drive improvements.
• Provide regular project and support status updates to management.

Skills

Business Process Analysis

Solution Design

Oracle Fusion CRM

Data Migration

Stakeholder Management

Agile/Scrum

SQL/PLSQL

REST/SOAP APIs

Education

Bachelor's Degree in CS/IT

Tools

Oracle Fusion Cloud

Oracle EBS

OIC

BI Publisher

OTBI

FBDI

ADFdi

SQL/PLSQL

SOA/BPEL

Job description

Reporting to the Manager, CRM Enterprise Applications, the Senior Analyst will lead the implementation, enhancement, and support of Oracle CRM solutions. The role works closely with business users, implementation partners, and IT teams to deliver scalable solutions across Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and Oracle Field Service (OFS).

Responsibilities:

• Gather and analyze business requirements and translate them into Oracle Fusion CRM solutions.
• Manage the full project lifecycle: Requirements, Design, Build, Testing, Deployment, and Support.
• Configure and support Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.
• Prepare functional specifications, process documentation, test scripts, and training materials.
• Support integrations, reports, data migration, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support, troubleshoot issues, perform root cause analysis, and ensure SLA adherence.
• Collaborate with business stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess impacts of quarterly Oracle Cloud updates and drive continuous improvement initiatives.
• Provide regular project and support status updates to management.
• Performs other duties as assigned.

Core Competencies

• Business Process Analysis
• Solution Design & Delivery
• Oracle Fusion CRM Functional Expertise
• Data Migration & System Integration
• Stakeholder Management

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.
• Typically 10+ years of ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in:

• Oracle Service
• Oracle CPQ
• Oracle Install Base
• Oracle Subscription Management
• Oracle Field Service (OFS)

• Experience in Oracle EBS to Oracle Fusion Cloud migration projects is highly preferred.
• Knowledge of related modules such as Pricing, Sales Contracts, Inventory, Warehouse Management, and Service Logistics.
• Experience with OIC, BI Publisher, OTBI, REST/SOAP APIs, FBDI, ADFdi, SQL/PLSQL, and SOA/BPEL.
• Familiarity with Agile/Scrum delivery methodologies.
• Strong analytical, communication, and stakeholder management skills.
• Experience in a global manufacturing or high-tech environment is an advantage.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.