Senior Analyst, CRM Enterprise Application

kulicke & soffa pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Kulicke and Soffa Industries, Inc. is seeking a Senior Analyst to lead the implementation, enhancement, and support of Oracle CRM solutions across Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.

The role collaborates with business users, implementation partners, and IT teams to deliver scalable Oracle Cloud and EBS CRM outcomes. The candidate will manage full lifecycle activities, align with IT, and drive continuous improvement through Oracle updates and

Qualifications

• Bachelor's degree in CS/IT or related discipline.
• 10+ years ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in Oracle CX Sales, Oracle Service, Oracle CPQ, Oracle Install Base, Oracle Subscription Management and Oracle Field Service.
• Experience with Oracle EBS to Fusion Cloud migrations preferred.

Responsibilities

• Lead Oracle CRM implementation, enhancement, and support across CX Sales, Service, CPQ, and OFS.
• Gather requirements, design, build, test, deploy, and support Oracle Fusion CRM solutions.
• Configure and support CX Sales, Service, CPQ, Install Base, and Subscription Management.
• Prepare functional specs, process docs, test scripts, and training materials.
• Support integrations, data migration, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support, root cause analysis, and SLA adherence.
• Collaborate with stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess quarterly Oracle Cloud updates and drive continuous improvement.
• Provide regular project and status updates to management.

Skills

ERP/CRM implementation

Full lifecycle projects

Agile/Scrum

Analytical skills

Stakeholder management

Communication

Education

Bachelor's Degree in Computer Science, Information Technology, or related discipline

Tools

Oracle CX Sales

Oracle Service

Oracle CPQ

Oracle Install Base

Oracle Subscription Management

Oracle Field Service (OFS)

Oracle Fusion Cloud

Oracle EBS

OIC

BI Publisher

OTBI

REST/SOAP APIs

FBDI

ADFdi

SQL/PLSQL

SOA/BPEL

Job description

The Senior Analyst will lead the implementation, enhancement, and support of Oracle CRM solutions. The role works closely with business users, implementation partners, and IT teams to deliver scalable solutions across Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and Oracle Field Service (OFS).

Responsibilities

• Gather and analyze business requirements and translate them into Oracle Fusion CRM solutions.
• Manage the full project lifecycle: Requirements, Design, Build, Testing, Deployment, and Support.
• Configure and support Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.
• Prepare functional specifications, process documentation, test scripts, and training materials.
• Support integrations, reports, data migration, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support, troubleshoot issues, perform root cause analysis, and ensure SLA adherence.
• Collaborate with business stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess impacts of quarterly Oracle Cloud updates and drive continuous improvement initiatives.
• Provide regular project and support status updates to management.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.
• 10+ years of ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in:Oracle CX SalesOracle ServiceOracle CPQOracle Install BaseOracle Subscription ManagementOracle Field Service (OFS)
• Experience in Oracle EBS to Oracle Fusion Cloud migration projects is highly preferred.
• Knowledge of related modules such as Pricing, Sales Contracts, Inventory, Warehouse Management, and Service Logistics.
• Experience with OIC, BI Publisher, OTBI, REST/SOAP APIs, FBDI, ADFdi, SQL/PLSQL, and SOA/BPEL.
• Familiarity with Agile/Scrum delivery methodologies.
• Strong analytical, communication, and stakeholder management skills.
• Experience in a global manufacturing or high-tech environment is an advantage.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.