Senior Oracle CRM Analyst: Fusion Cloud & CX

kulicke & soffa pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Kulicke and Soffa Industries, Inc. is seeking a Senior Analyst to lead the implementation, enhancement, and support of Oracle CRM solutions across Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.

The role collaborates with business users, implementation partners, and IT teams to deliver scalable Oracle Cloud and EBS CRM outcomes. The candidate will manage full lifecycle activities, align with IT, and drive continuous improvement through Oracle updates and

Qualifications

• Bachelor's degree in CS/IT or related discipline.
• 10+ years ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in Oracle CX Sales, Oracle Service, Oracle CPQ, Oracle Install Base, Oracle Subscription Management and Oracle Field Service.
• Experience with Oracle EBS to Fusion Cloud migrations preferred.

Responsibilities

• Lead Oracle CRM implementation, enhancement, and support across CX Sales, Service, CPQ, and OFS.
• Gather requirements, design, build, test, deploy, and support Oracle Fusion CRM solutions.
• Configure and support CX Sales, Service, CPQ, Install Base, and Subscription Management.
• Prepare functional specs, process docs, test scripts, and training materials.
• Support integrations, data migration, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support, root cause analysis, and SLA adherence.
• Collaborate with stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess quarterly Oracle Cloud updates and drive continuous improvement.
• Provide regular project and status updates to management.

Skills

ERP/CRM implementation

Full lifecycle projects

Agile/Scrum

Analytical skills

Stakeholder management

Communication

Education

Bachelor's Degree in Computer Science, Information Technology, or related discipline

Tools

Oracle CX Sales

Oracle Service

Oracle CPQ

Oracle Install Base

Oracle Subscription Management

Oracle Field Service (OFS)

Oracle Fusion Cloud

Oracle EBS

OIC

BI Publisher

OTBI

REST/SOAP APIs

FBDI

ADFdi

SQL/PLSQL

SOA/BPEL

Job description

Kulicke and Soffa Industries, Inc. is seeking a Senior Analyst to lead the implementation, enhancement, and support of Oracle CRM solutions across Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.

The role collaborates with business users, implementation partners, and IT teams to deliver scalable Oracle Cloud and EBS CRM outcomes. The candidate will manage full lifecycle activities, align with IT, and drive continuous improvement through Oracle updates and