Oracle ERP Senior Analyst

re-zoo-me; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

re-zoo-me seeks a Senior Analyst to lead Oracle CRM initiatives, spanning Fusion Cloud and EBS CRM implementations, enhancements, and ongoing support. You will collaborate with business users, partners, and IT teams to deliver scalable Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS solutions.

You will drive the full project lifecycle, define requirements, design, build, test, deploy, and provide training materials, while ensuring quality, data migration, and

Qualifications

• Bachelor’s Degree in Computer Science, IT, or related discipline.
• 10+ years of ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in Oracle CX Sales, Oracle Service, Oracle CPQ, Oracle Install Base, Oracle Subscription Management, and OFS.
• Experience with Agile/Scrum delivery.
• Experience in a global manufacturing or high-tech environment is advantageous.

Responsibilities

• Lead the implementation, enhancement, and support of Oracle CRM solutions across CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.
• Manage full project lifecycle: Requirements, Design, Build, Testing, Deployment, and Support.
• Configure and support Oracle Fusion Cloud and Oracle EBS CRM modules.
• Prepare functional specs, process docs, test scripts, and training materials.
• Support integrations, data migration, reporting, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support and root cause analysis with SLA adherence.
• Collaborate with stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess impacts of quarterly Oracle Cloud updates and drive improvements.
• Provide regular project/status updates to management.

Skills

ERP/CRM implementation

Stakeholder management

Analytical thinking

Agile/Scrum delivery

Education

Bachelor's degree in CS/IT or related

Tools

Oracle CX Sales

Oracle Service

Oracle CPQ

Oracle Install Base

Oracle Subscription Management

Oracle Field Service (OFS)

OIC

BI Publisher

OTBI

REST/SOAP APIs

FBDI

ADFdi

SQL/PLSQL

SOA/BPEL

Job description

Overview:

Reporting to the Manager, CRM Enterprise Applications, the Senior Analyst will lead the implementation, enhancement, and support of Oracle CRM solutions. The role works closely with business users, implementation partners, and IT teams to deliver scalable solutions across Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and Oracle Field Service (OFS).

Responsibilities:

• Gather and analyze business requirements and translate them into Oracle Fusion CRM solutions.
• Manage the full project lifecycle: Requirements, Design, Build, Testing, Deployment, and Support.
• Configure and support Oracle CX Sales, Service, CPQ, Install Base, Subscription Management, and OFS.
• Prepare functional specifications, process documentation, test scripts, and training materials.
• Support integrations, reports, data migration, and system enhancements.
• Lead SIT, UAT, and regression testing activities.
• Provide production support, troubleshoot issues, perform root cause analysis, and ensure SLA adherence.
• Collaborate with business stakeholders, vendors, and technical teams to deliver quality solutions.
• Assess impacts of quarterly Oracle Cloud updates and drive continuous improvement initiatives.
• Provide regular project and support status updates to management.
• Performs other duties as assigned.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related discipline.
• Typically 10+ years of ERP/CRM implementation and support experience.
• Minimum 3 full lifecycle Oracle Fusion Cloud and/or Oracle EBS CRM implementations.
• Strong functional expertise in:
• - Oracle CX Sales
• - Oracle Service
• - Oracle CPQ
• - Oracle Install Base
• - Oracle Subscription Management
• - Oracle Field Service (OFS)
• Experience in Oracle EBS to Oracle Fusion Cloud migration projects is highly preferred.
• Knowledge of related modules such as Pricing, Sales Contracts, Inventory, Warehouse Management, and Service Logistics.
• Experience with OIC, BI Publisher, OTBI, REST/SOAP APIs, FBDI, ADFdi, SQL/PLSQL, and SOA/BPEL.
• Familiarity with Agile/Scrum delivery methodologies.
• Strong analytical, communication, and stakeholder management skills.
• Experience in a global manufacturing or high-tech environment is an advantage.