Senior Operations Manager (Wellness & Therapy Services)

hong feng yu yi pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hong Feng Yu Yi Pte. Ltd. in Singapore seeks an experienced Outlet Manager to lead wellness/spa operations, drive sales, and oversee customer service excellence.

The role requires strong leadership, SOP development, and team guidance to achieve growth in a competitive service industry. The ideal candidate has 3–5 years of management experience in wellness or related sectors, excellent communication skills, and the ability to engage Mandarin-speaking staff or customers.

Qualifications

• Minimum 3–5 years of relevant management experience in wellness, massage, spa, beauty or service industry.
• Strong leadership and team management skills.
• Experience in outlet operations, sales and business development.
• Able to develop and implement SOPs and improve operational efficiency.
• Strong customer service and problem-solving skills.
• Ability to analyse sales performance and identify growth opportunities.
• Good communication and interpersonal skills.
• Proactive, responsible and results-oriented.
• Preferred: Familiarity with the wellness/massage industry and ability to communicate with Mandarin-speaking staff or customers.

Skills

Leadership

Team management

Sales & business development

Operations

SOP development

Customer service

Problem solving

Sales performance analysis

Communication

Mandarin communication

Job description

Hiring Criteria:

• Minimum 3–5 years of relevant management experience in wellness, massage, spa, beauty or service industry.
• Strong leadership and team management skills.
• Experience in outlet operations, sales and business development.
• Able to develop and implement SOPs and improve operational efficiency.
• Strong customer service and problem-solving skills.
• Ability to analyse sales performance and identify growth opportunities.
• Good communication and interpersonal skills.
• Proactive, responsible and results-oriented.

Preferred: Familiarity with the wellness/massage industry and ability to communicate with Mandarin-speaking staff or customers.