Senior Operations Excellence Lead | Cross-Functional Impact

Castlery; Singapore; On-site; SGD 110,000 - 140,000; Full time

Job summary

Castlery is seeking a Senior Operations Excellence Specialist to join the Operations Excellence team. You will shape the future of living by driving operational excellence, reducing resolution time and cost, and ensuring ownership for processes across the organization.

You will partner with BI, E-commerce and Supply Chain Tech to translate pain points into concrete requirements, map how work is done, and document SOPs that endure beyond individuals.

Qualifications

• Experience partnering an operational function in a fast-paced consumer brand environment.
• Hands-on operational background in frontline teams (CX, order management, warehousing or fulfilment).
• Proven ability to run cross-functional projects independently from problem definition through launch.

Responsibilities

• Own interface between operational teams and BI, E-commerce, and Supply Chain Tech to translate pain points into requirements.
• Map and document how work happens; publish SOPs and workflows.
• Identify owners for processes and ensure accountability after changes.
• Lead cross-functional projects end-to-end across customer experiences, vendor transitions, and new fulfillment capabilities.
• Build business cases for new operational capability and manage rollout if approved.
• Partner with Supply Chain Tech and Ops Manager to reduce resolution cost and improve agent effectiveness.
• Act as business owner for platforms and tooling in remit; manage access and billing validation.
• Grow capable owners within teams to sustain programmes and hand over mature initiatives.
• Monitor go-live compliance and address recurring gaps; ensure adherence to agreed ways of working.
• Track delivery and process performance; provide regular insights to stakeholders.

Skills

Operational partner

Cross-functional leadership

Process mapping

SOP documentation

Data‑driven

Dashboard requirements

Project management

Stakeholder engagement

Job description

Castlery is seeking a Senior Operations Excellence Specialist to join the Operations Excellence team. You will shape the future of living by driving operational excellence, reducing resolution time and cost, and ensuring ownership for processes across the organization.

You will partner with BI, E-commerce and Supply Chain Tech to translate pain points into concrete requirements, map how work is done, and document SOPs that endure beyond individuals.