Manager, Operational Excellence & Quality (Secure Logistic Services)

Certis CISCO Secure Logistics Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Certis CISCO Secure Logistics Pte Ltd in Singapore invites a Transformation Leader to drive Lean Six Sigma, operational excellence, and quality initiatives across the business. You will lead improvements that enhance performance, efficiency, and customer outcomes while promoting a culture of curiosity and proactive problem-solving.

You will build dashboards, define KPIs, and investigate incidents, enabling the adoption of sustainable improvements into business-as-usual operations.

Responsibilities

• Identify and resolve inefficiencies, bottlenecks, and pain points to improve productivity, service quality, cost efficiency and customer experience.
• Own and strengthen SLS's Quality Management System (QMS), ensuring compliance with regulatory requirements, internal policies, and ISO frameworks while promoting a culture of operational excellence and continuous improvement.
• Lead investigations into operational incidents, customer complaints, and process failures; identify root causes, implement corrective actions, and prevent recurrence.
• Develop dashboards, KPIs, and management reports to track operational performance, project progress, productivity improvements, and business risks; translate data into actionable insights.
• Lead Lean Six Sigma and continuous improvement initiatives; design and implement sustainable solutions that deliver measurable business impact.
• Provide transformation assurance across strategic initiatives by ensuring effective governance, risk management, benefit tracking, operational readiness, and adoption of improvements into business-as-usual operations.
• Coach managers and frontline teams on Operational Excellence, Lean Six Sigma, root cause analysis, and structured problem-solving methodologies to build long-term organisational capability.

Job description

A Brand New Day Starts Here!

Join Secure Logistics Services (SLS) and be part of a team shaping the future of logistics and security operations. As a transformation leader, you will drive continuous improvement, operational excellence, and quality initiatives that enhance performance, efficiency, and customer outcomes. Working across the business, you'll identify opportunities, solve complex challenges, and deliver meaningful change that makes a real impact.

No superpowers required. Just curiosity, courage, and a passion for transformation.

• Fix What Others Accept: Identify and resolve inefficiencies, bottlenecks, and operational pain points before they escape, driving improvements in productivity, service quality, cost efficiency, and customer experience.
• Protect The System: Own and strengthen SLS's Quality Management System (QMS), ensuring compliance with regulatory requirements, internal policies, and ISO frameworks while promoting a culture of operational excellence and continuous improvement.
• Solve Complex Operational Problems: Lead investigations into operational incidents, customer complaints, and process failures, identifying root causes, implementing corrective actions, and preventing recurrence.
• Turn Data Into Action: Develop dashboards, KPIs, and management reports to track operational performance, project progress, productivity improvements, and business risks, translating data into actionable insights and informed decision-making.
• Drive Transformation: Lead Lean Six Sigma, Operational Excellence, and continuous improvement initiatives, designing and implementing sustainable solutions that deliver measurable business impact.
• Safeguard Transformation Success: Provide transformation assurance across strategic initiatives by ensuring effective governance, risk management, benefit tracking, operational readiness, and successful adoption of improvements into business-as-usual operations.
• Build Future Problem Solvers: Coach managers and frontline teams on Operational Excellence, Lean Six Sigma, root cause analysis, and structured problem-solving methodologies to build long-term organisational capability.