Senior Operations Executive (Logistics/ Supply Chain)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PEOPLE PROFILERS PTE. LTD. in Singapore seeks a logistics-focused professional to support an automotive MNC’s regional parts centre, handling customer operations and relationship management within the supply chain.

You will maintain customer records, respond to inquiries, assist with pricing and buyback requests, and prepare KPI and revenue reports for management reviews. The ideal candidate has a degree in business or logistics and at least 3 years of experience, with strong communication and

Qualifications

• Degree in Business, Logistics, Supply Chain Management or related discipline.
• 3+ years of experience in logistics, supply chain, customer service or customer relationship management.
• Strong communication, presentation and stakeholder management skills.
• Proactive, analytical and good in problem-solving; proficient in Excel, PowerPoint and Power BI.

Responsibilities

• Support customer operations and relationship management for an automotive MNC’s regional parts centre, within the logistics / supply chain function.
• Maintain customer records, agreements, contact database and related account information.
• Handle customer enquiries, requests and escalations by coordinating with internal teams.
• Support pricing, returns, buyback requests and other customer-related processes.
• Prepare KPI, revenue, market and performance reports for management review.
• Analyse data and highlight trends, service gaps and improvement opportunities.
• Support customer engagement activities such as business reviews, workshops and visits.
• Review work instructions, process documents and assist in process improvement initiatives.

Skills

Strong communication

Presentation

Stakeholder management

Problem solving

Excel

PowerPoint

Power BI

Education

Bachelor's degree in Business / Logistics / Supply Chain

Tools

Excel

PowerPoint

Power BI

Job description

Responsibilities

• Support customer operations and relationship management for an automotive MNC’s regional parts centre, within the logistics / supply chain function.
• Maintain customer records, agreements, contact database and related account information.
• Handle customer enquiries, requests and escalations by coordinating with internal teams.
• Support pricing, returns, buyback requests and other customer-related processes.
• Prepare KPI, revenue, market and performance reports for management review.
• Analyse data and highlight trends, service gaps and improvement opportunities.
• Support customer engagement activities such as business reviews, workshops and visits.
• Review work instructions, process documents and assist in process improvement initiatives.

Requirements

• Degree in Business, Logistics, Supply Chain Management or related discipline.
• At least 3 years of experience in logistics, supply chain, customer service or customer relationship management.
• Strong communication, presentation and stakeholder management skills.
• Proactive, analytical and good in problem-solving; proficient in Excel, PowerPoint and Power BI.