Senior Specialist, Shops Ops Excellence

Delivery Hero; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

foodpanda, part of Delivery Hero Group, seeks a data-driven operations professional to own end-to-end performance for the Q-Commerce Shops portfolio across 15 markets. You will analyze datasets, identify friction points, and drive cross-functional initiatives to scale operational excellence globally.

You will query data with SQL and BI tools, leverage GenAI (Gemini/Claude) for root-cause analysis, and develop scalable SOPs with vendor playbooks to boost order accuracy and delivery performance in

Formación

• 3–5 years of experience in management consulting, retail operations, Q-Commerce, marketplace operations, or business performance analytics.
• Hands-on expertise in SQL, Looker, Google Data Studio, and advanced Excel/Google Sheets (XLOOKUP, Pivot Tables).
• Experience applying GenAI models (Gemini, Claude) for data analysis.

Responsabilidades

• Operational Metric Ownership: Monitor and optimize core Q-Commerce fulfilment metrics across 15 markets.
• Data Querying & Analytics: Independently extract, query, and analyze operational datasets using SQL, Looker, Google Data Studio, and advanced workflows.
• AI & Automation Integration: Use GenAI tools to accelerate root-cause analysis, automate reporting, and generate actionable insights.
• Process & SOP Optimization: Perform root-cause analyses on order failures and develop scalable SOPs and playbooks.
• Stakeholder & Project Management: Lead regional ops excellence projects across 15 markets with cross-functional teams.

Conocimientos

SQL

Looker

Google Data Studio

Excel/Sheets

GenAI models

Educación

Bachelor’s degree in Engineering, Business, Data Analytics, Operations Management or related discipline

Herramientas

Gemini

Claude

Descripción del empleo

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID:JR0086611

About the Role

We are looking for a data-driven operations professional with 3–5 years of experience in retail operations or management consulting to join the Delivery Hero team supporting Pandora across all 15 markets. In this regional role, you will own end-to-end operational performance for the Q-Commerce Shops portfolio, analyzing key operational datasets, identifying fulfillment friction points, and driving cross-functional initiatives to scale operational excellence across all regional markets.

Key Responsibilities

Operational Metric Ownership: Monitor, analyze, and optimize core Q-Commerce fulfilment metrics across 15 markets, focusing on Non-Seamless Fulfilment Rate (nSFR), Items Not Delivered (IND%), Item Replacement Rates, Vendor Offline Rates, Delivery Delays, and Failed Orders.

Data Querying & Analytics: Independently extract, query, and analyze operational datasets using SQL, Looker, Google Data Studio, and advanced analytical workflows.

AI & Automation Integration: Leverage GenAI tools (Gemini, Claude) to accelerate root-cause analysis, automate performance reporting, and generate actionable operational insights.

Process & SOP Optimization: Perform deep-dive root-cause analyses on order failures and develop scalable SOPs, vendor playbooks, and fulfilment strategies to boost store-level accuracy and replacement rates.

Stakeholder & Project Management: Lead regional ops excellence projects across 15 Pandora markets, collaborating closely with Commercial, Account Management, Product, and Logistics teams to ensure operational readiness and alignment.

Vendor & Partner Governance: Work with regional account managers and vendor teams to establish performance baselines, track compliance, and implement targeted mitigation plans for underperforming partners.

Strong analytical mindset with high attention to detail and operational discipline.

Bias for action with the ability to turn complex operational data into clear, scalable execution plans.

Comfort working in a fast-paced, multi-market environment managing competing priorities.

Qualifications

• Experience: 3–5 years of experience in management consulting, retail operations, Q-Commerce, marketplace operations, or business performance analytics.
• Technical Proficiency: Hands-on expertise in SQL, Looker, Google Data Studio, and advanced Excel/Google Sheets (XLOOKUP, Pivot Tables), alongside practical application of GenAI models (Gemini, Claude) for data analysis.
• Domain Knowledge: Background in retail, supermarket operations, or management consulting with a deep understanding of store fulfilment, inventory accuracy, and supply chain logistics.
• Project Governance: Exceptional project management and stakeholder management skills, with a proven ability to influence multi-market cross-functional teams without direct authority.
• Education: Bachelor’s degree in Engineering, Business,Data Analytics, Operations Management, , or a related discipline.

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