Senior Omnichannel Engagement Lead (APAC)

NOVO NORDISK PHARMA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading healthcare company in Singapore seeks a Senior Manager for Omnichannel Engagement to design and optimize impactful digital customer journeys for Healthcare Professionals in the APAC region. The role requires a Bachelor's degree and 10+ years of experience in digital marketing, along with strong skills in stakeholder management and data analysis. This position is pivotal in aligning omnichannel strategies with brand objectives and enhancing customer experiences. Join us for a life-changing career focused on battling chronic diseases.

Qualifications

• 10+ years of experience in digital marketing or customer experience.
• Experience in pharmaceutical industry or medical retail is a plus.
• Proven hands-on experience with building customer journeys.

Responsibilities

• Design, execute, and optimize omnichannel engagement plans.
• Work directly with local affiliate teams for campaign optimization.
• Drive customer experience initiatives with defined metrics.

Skills

Digital marketing

Customer experience

Omnichannel engagement

Stakeholder management

Data analysis

Education

Bachelor’s degree in Marketing, Business, or a related field

Tools

Marketing automation tools

Content management systems

Job description

A leading healthcare company in Singapore seeks a Senior Manager for Omnichannel Engagement to design and optimize impactful digital customer journeys for Healthcare Professionals in the APAC region. The role requires a Bachelor's degree and 10+ years of experience in digital marketing, along with strong skills in stakeholder management and data analysis. This position is pivotal in aligning omnichannel strategies with brand objectives and enhancing customer experiences. Join us for a life-changing career focused on battling chronic diseases.