Senior Omnichannel Customer Service Lead

HA HA BIN F&B PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HA HA BIN F&B PTE. LTD. is seeking a seasoned customer service professional in Singapore to deliver timely, professional support across hotline, email, online chat, and social channels.

You will collaborate with relevant departments to resolve issues and ensure accurate customer information within the service center. The ideal candidate has at least 5 years of experience in customer service operations and will oversee daily activities, ensuring effective responses and consistent service quality

Qualifications

• Minimum 5 years of customer service experience.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels.
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Skills

Customer service

Multichannel support

Communication

Job description

HA HA BIN F&B PTE. LTD. is seeking a seasoned customer service professional in Singapore to deliver timely, professional support across hotline, email, online chat, and social channels.

You will collaborate with relevant departments to resolve issues and ensure accurate customer information within the service center. The ideal candidate has at least 5 years of experience in customer service operations and will oversee daily activities, ensuring effective responses and consistent service quality