Customer Service Supervisor (North Singapore)

KERRY CONSULTING PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Kerry Consulting PTE. LTD. in Singapore is seeking a Customer Service Supervisor to lead a small team across APAC, while remaining hands-on with customer service, order management and service excellence.

You will coordinate with Sales, Logistics, Planning, Regulatory and Finance teams across Singapore and the region, driving improvements in workflows and customer experience. Previous ERP/CRM experience is valued.

Qualifications

• Bachelor's degree in Business or related discipline.
• At least 2 years of people management experience.
• Experience in customer service, sales support or order-to-cash is required.
• Comfort leading a small team while handling operational responsibilities.
• Experience with ERP systems; Salesforce or similar CRM is advantageous.

Responsibilities

• Lead a small customer service team and stay hands-on with daily operations.
• Manage order entry and processing for key accounts across APAC.
• Respond to customer enquiries and resolve order, delivery, billing and service issues.
• Coordinate with Sales, Logistics, Planning, Regulatory and Finance teams across SG and region.
• Coach team members, monitor service standards and performance, and drive continuous workflow improvements.

Skills

People management

Customer service

Order management

Stakeholder management

ERP systems

CRM (Salesforce)

Team leadership

Education

Bachelor's Degree in Business or related discipline

Tools

ERP systems

Salesforce CRM

Job description

Description

An established global organisation is seeking a Customer Service Supervisor based in Singapore. This hands-on leadership position supports customers across APAC and combines team supervision with direct responsibility for customer service, order management and service excellence.

Responsibilities

In this role, you will lead a small team while remaining hands-on in daily customer service operations. You will manage order entry and processing for key accounts across APAC, respond to customer enquiries, and resolve order, delivery, billing and service issues tactfully and effectively. You will coordinate closely with Sales, Logistics, Planning, Regulatory and Finance teams across Singapore and the region. As the team lead, you will coach team members, monitor service standards and performance, support training and development, and identify opportunities to improve workflows and customer experience.

Requirements

Ideally, you have a Bachelor's Degree in Business or a related discipline, with at least 2 years of people management experience. Relevant customer service, sales support or order-to-cash experience is required. You must be comfortable leading a small team while personally handling operational responsibilities. Strong customer orientation, tactful communication, conflict resolution and stakeholder management skills are essential. Experience with ERP systems is required, while Salesforce or similar CRM exposure is advantageous. You should be comfortable supporting customers and stakeholders across different APAC markets.

Registration number: R22106071
License No: 16S8060