Senior Manager, Onboarding Operations, GC

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fintech company in Singapore is looking for a leader to build its GC Onboarding Operations team. The ideal candidate should have strong leadership and compliance skills, with 4-6 years of experience in operations and preference for those from a bank or fintech background. The role involves driving onboarding efficiency, defining KPIs, and ensuring regulatory compliance while working closely with a global team. Project management and analytical skills are essential, along with a strong capacity for data-driven decision-making.

Qualifications

• 4-6 years of experience in operations.
• 1+ years of experience managing a team.
• Prior experience at a bank, fintech, or AML/KYC is preferred.
• Excellent project management skills.

Responsibilities

• Lead the GC Onboarding Operations team with a focus on customer engagement.
• Drive efficiency in onboarding processes.
• Define KPIs and build dashboards to track performance.
• Collaborate with the US Compliance Team for regulatory compliance.

Skills

Leadership skills

Compliance understanding

Data-driven decision making

Project management

Analytical skills

Stakeholder management

Education

Bachelor’s Degree or equivalent

Tools

SQL

Looker

Job description

Responsibilities

• Be a leader in building our GC Onboarding Operations team and partnering with our commercial team to define our strategy to engage customers from end-to-end of the funnel
• Drive constant efficiency on how to optimize and scale onboarding through various means (i.e. outsourcing, tools, vendors, product improvements)
• Empower our KYC Operations team by developing processes and standard operating procedures to clearly define tactics across both SMEs & Platforms
• Define KPIs and build reporting and dashboards to track progress in pushing the performance bar higher
• Develop refined processes on how we onboard platforms and collaborate with prospective and existing financial institutions partners as applicable
• Work closely with the US Compliance Team to implement processes to meet regulatory requirements as necessary
• Become a subject matter expert in KYC - you have a passion for detecting fraud/risk and ensuring protection from bad actors
• Analyze onboarding and customer data to make data-informed decisions to drive operational efficiencies and address compliance gaps

Who you are

• A natural leader - You have strong leadership skills that enable you to influence and motivate those around you
• Compliance obsessed - You are able to quickly understand the intricacies with regulatory needs and you will ensure any concerns are voiced
• Data-driven - You are able to deep dive into the data to identify root cause issues and bring them up a level to make intelligent business decisions
• Process-oriented - You enjoy following and creating procedures to ensure an efficient and well-documented process
• A team player - But you enjoy working independently as much as you enjoy working with a team
• A master prioritizer - You use your sound judgment and data to assess all of the tasks at hand and are decisive in determining a holistic approach on key priorities
• Inquisitive by nature - You know when to dive a little deeper to get to the bottom of a problem and solve it; you ask the right questions to arrive at solutions efficiently and creatively

What you will bring

• Bachelor’s Degree or equivalent
• 4-6 years of experience in operations
• 1+ years of experience managing a team and providing feedback/coaching to individuals
• Prior experience at a bank, fintech, or AML/KYC is preferred
• Self starter attitude who is not afraid to get into the details
• Excellent project management skills
• Strong communication and stakeholder management skills
• Strong analytical and data visualization skills, SQL and Looker experience is a plus
• Comfort with ambiguity in a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also a plus
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
• Experience or comfort working in a global environment