Senior Manager, Digital Operations & Facilities

Ministry of Education; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

The Ministry of Education in Singapore seeks a Manager/Senior Manager, Business Operations within the Infrastructure & Facility Services Division (IFSD) to partner product managers, engineers, vendors and business stakeholders. You will design, deliver and operate digital products that support infrastructure planning, project delivery and facilities management across schools and MOE HQ.

Key responsibilities include translating workflows into clear requirements, validating problems with users,

Qualifications

• At least 2 years of experience in operations, software project management, facilities management or digital transformation work.

Responsibilities

• Translate workflows and policies into clear business requirements for digital products and improvements.
• Define and validate business problems with stakeholders through interviews and workshops.
• Coordinate onboarding, communications, training, UAT and rollout activities for new solutions.
• Oversee daily operations of products including system administration, access, documentation and issue resolution.
• Track adoption and benefits to report improvements in productivity, compliance and service delivery.

Skills

Operations management

Stakeholder management

Analytical skills

Project coordination

Job description

The Ministry of Education in Singapore seeks a Manager/Senior Manager, Business Operations within the Infrastructure & Facility Services Division (IFSD) to partner product managers, engineers, vendors and business stakeholders. You will design, deliver and operate digital products that support infrastructure planning, project delivery and facilities management across schools and MOE HQ.

Key responsibilities include translating workflows into clear requirements, validating problems with users,