Senior Manager, Digital Operations & Programs

Ministry of Education, Singapore (MOE); Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

Ministry of Education, Singapore (MOE) is seeking a Manager/Senior Manager, Business Operations in the Infrastructure & Facility Services Division to partner product managers, engineers, vendors and stakeholders to design, deliver and operate digital products supporting infrastructure planning, project delivery and facilities management.

The role focuses on Smart Planning, Smart Project Management and Smart Facilities Management, ensuring digital solutions address needs and are adopted

Qualifications

• 2+ years of experience in operations, software project management, facilities management or digital transformation work.
• Experience with systems, data or digital products would be advantageous.
• Strong analytical, problem-solving, communication and stakeholder management skills.
• Ability to understand and improve operational workflows and balance operational needs with project timelines.
• Comfortable navigating ambiguity and bringing structure to complex issues.

Responsibilities

• Work with schools, domain teams and users to understand workflows and translate them into clear business requirements.
• Define and validate business problems with stakeholders and ensure solutions align with operational needs.
• Support onboarding, communications, training, UAT and rollout activities.
• Oversee daily operations of products including system administration, access control and documentation.
• Track product adoption and operational benefits for management reporting.

Job description

Ministry of Education, Singapore (MOE) is seeking a Manager/Senior Manager, Business Operations in the Infrastructure & Facility Services Division to partner product managers, engineers, vendors and stakeholders to design, deliver and operate digital products supporting infrastructure planning, project delivery and facilities management.

The role focuses on Smart Planning, Smart Project Management and Smart Facilities Management, ensuring digital solutions address needs and are adopted