Manager/ Senior Manager, Business Operations

Ministry of Education; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

The Ministry of Education in Singapore seeks a Manager/Senior Manager, Business Operations within the Infrastructure & Facility Services Division (IFSD) to partner product managers, engineers, vendors and business stakeholders. You will design, deliver and operate digital products that support infrastructure planning, project delivery and facilities management across schools and MOE HQ.

Key responsibilities include translating workflows into clear requirements, validating problems with users,

Qualifications

• At least 2 years of experience in operations, software project management, facilities management or digital transformation work.

Responsibilities

• Translate workflows and policies into clear business requirements for digital products and improvements.
• Define and validate business problems with stakeholders through interviews and workshops.
• Coordinate onboarding, communications, training, UAT and rollout activities for new solutions.
• Oversee daily operations of products including system administration, access, documentation and issue resolution.
• Track adoption and benefits to report improvements in productivity, compliance and service delivery.

Skills

Operations management

Stakeholder management

Analytical skills

Project coordination

Job description

What the role is:

As a Manager/ Senior Manager, Business Operations in the Infrastructure & Facility Services Division (IFSD), you will partner product managers, engineers, vendors and business stakeholders to design, deliver and operate digital products supporting infrastructure planning, project delivery and facilities management centred around Smart Planning, Smart Project Management and Smart Facilities Management. You will ensure that the digital products address business needs and are effectively adopted across schools and MOE HQ.

What you will be working on:

• Work with schools, functional domain teams and users to understand workflows, policies and pain points to translate them into clear business requirements and identify opportunities to simplify, automate and improve processes
• Partner product managers and users to define and validate business problems through interviews, workshops and process reviews, provide operational context and domain expertise for solution design, and ensure proposed solutions are practical and aligned with operational needs
• Support implementation and adoption through planning and coordinating onboarding, communications, training, user acceptance testing and rollout activities
• Oversee daily operations of products, which includes system administration, user access and issue resolution, maintaining operational documentation, SOPs and guides, monitoring performance and channelling user feedback to Product and Engineering teams for continuous improvement
• Serve as the domain expert for system integrations, user journeys and data flows, and track product adoption and operational benefits, including improvements in productivity, compliance and service delivery, for management reporting

What we are looking for:

• At least 2 years of experience in operations, software project management, facilities management or digital transformation work
• Experience in working with systems, data or digital products would be advantageous
• Strong analytical, problem-solving skills, communication and stakeholder management skills, with the ability to work effectively across diverse teams
• Ability to understand and improve operational workflows, and balance operational needs with project delivery priorities and timelines
• Comfortable navigating ambiguity, bringing structure to complex issue and constructively challenging assumptions
• Take ownership of outcomes, follows issues through to resolution and remains grounded in user and operational needs

As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination.Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment.If you are facing issues submitting your application through the Careers@Gov portal, please contact us at [e-mail] for assistance.

About Ministry of Education

The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation.The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.