Senior Manager - Client Success & Insights Lead

Nabla; Singapore; On-site; SGD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Senior Customer Success professional to lead a team of research analysts and deliver world-class insights for client growth. You will build strong relationships with senior client stakeholders, coach the team, and ensure delivery of analytics across NIQ GFK CMI products such as Brand Health and Customer Experience.

You will mentor analysts, translate client needs into actionable solutions, and guide internal teams to meet client briefs while identifying new opportunities for

Qualifications

• High-performing individual with strong client-centric mindset and focus on satisfaction.
• Experience leading teams and coaching junior researchers.
• Proven ability to translate client needs into actionable insights.

Responsibilities

• Lead a team of analysts to deliver high-quality, actionable insights.
• Build and maintain relationships with senior client stakeholders.
• Coach and develop team members and drive innovative approaches to client briefs.
• Manage internal stakeholders and projects to translate client requirements into NIQ GFK CMI deliverables.
• Share best practices and industry knowledge across NIQ-GFK teams.
• Deliver analytics and insights services and conduct client training for NIQ GFK CMI products.
• Identify opportunities through day-to-day client engagements and coordinate with Account Development.
• Understand client priorities and propose how NIQ can support their goals via insights.
• Craft compelling insights and actionable recommendations to help clients grow their business.

Skills

Leadership

Client relationship management

Coaching/mentoring

Presentation skills

Communication skills

Data analytics

Excel

PowerPoint

Education

Graduate or Postgraduate degree

Tools

Excel

PowerPoint

Job description

NIQ is seeking a Senior Customer Success professional to lead a team of research analysts and deliver world-class insights for client growth. You will build strong relationships with senior client stakeholders, coach the team, and ensure delivery of analytics across NIQ GFK CMI products such as Brand Health and Customer Experience.

You will mentor analysts, translate client needs into actionable solutions, and guide internal teams to meet client briefs while identifying new opportunities for