Manager, Customer Success

Nielseniq (Singapore) Holdings Pte. Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NIQ is seeking a Customer Success Manager to be a trusted advisor to key FMCG clients, turning data into actionable business insights and guiding growth opportunities. You will partner with Commercial, Client Service, and Operations leadership to drive client success and renewals.

You will lead analyses, presentations for senior executives, and oversee continuous improvement initiatives across clients and processes, with a focus on delivering measurable outcomes and strategic value.

Qualifications

• University degree in Business, Economics, Marketing.

Responsibilities

• Serve as senior point of contact for RMS clients, providing expert consultation on data interpretation and growth opportunities.
• Build and maintain relationships with senior client stakeholders, influencing strategic business decisions.
• Deliver high-impact analyses and executive-level presentations translating data into actionable recommendations.
• Partner with commercial and account teams to identify client expansions and support renewals.
• Establish quality standards and analytical best practices to ensure delivery excellence.
• Lead regular business reviews to monitor KPIs and customer satisfaction.

Education

University degree in Business, Economics, Marketing

Job description

Company Description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding ofconsumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK,bringing together the two industry leaders with unparalleled global reach. With a holistic retail read andthe most comprehensive consumer insights-delivered with advanced analytics through state-of-the-artplatforms-NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.

Job Description

As aCustomer Success Manager, you will be a trusted strategic advisor and subject matter expert within the FMCG industry, providing high-value support to key clients. You will partner closely with Commercial, Client Service, and Operations leadership teams to drive client success,identifygrowth opportunities, and transform data into actionable business insights.

You willcontribute tocomplex analytical engagements, influence executive-level decision making, and drive continuous improvement initiatives across clients, teams, and business processes. Assignments can range from strategic business performance analyses and category growth opportunities to thought leadership presentations for senior executives and industry leaders.

Responsibilities

• Serve as the senior point of contact for Retail Measurement Services (RMS) clients, providing expert consultation on data interpretation, methodologies, industry trends, and growth opportunities.
• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and influencing strategic business decisions.
• Deliver high-impact analyses, executive-level presentations, and insights that translate complex data into clear business recommendations and measurable outcomes.
• Partner with commercial and account teams to identify client expansion opportunities, support renewals, and contribute to revenue growth initiatives.
• Establish quality standards and analytical best practices to ensure consistent delivery excellence across the team.
• Lead regular business reviews with Client Service and Operations teams to monitor service delivery KPIs, operational effectiveness, and customer satisfaction metrics.
• Drive continuous improvement and automation initiatives, leveraging technology and analytics to improve efficiency, scalability, and service quality.
• Proactively identify business risks, elevate issues appropriately, and implement mitigation plans to ensure successful client outcomes.
• Own and lead the development of thought leadership initiatives, industry perspectives, and client-facing strategic recommendations.
• Represent the organization in client workshops, business reviews, industry events, and executive stakeholder discussions.
• Collaborate with regional and global stakeholders on strategic projects, organizational priorities, and transformational initiatives.

Qualifications

A little about you

Curiosity drives your interest in what moves the market. You are passionate about transforming data into business impact and helping clients make better strategic decisions. You combine strong analytical capabilities with commercial acumen and leadership skills. You are comfortable engaging with senior stakeholders, influencing decision-making, and leading teams through change and growth.

Requirements

• University degree in Business, Economics, Marketing