Senior Customer Success Manager, FMCG Analytics & Growth

NielsenIQ

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a Customer Success Manager to act as a trusted advisor for RMS clients in the FMCG space. You will translate data into actionable insights, partner with Commercial and Operations leaders, and drive growth through strategic analyses and executive engagements.

You will lead complex analytics, shape client strategies, manage senior relationships, and guide continuous improvement across processes, technology, and service delivery, ensuring measurable outcomes.

Qualifications

University degree in Business, Economics, Marketing, Statistics, Data Analytics, or a related field.
Postgraduate qualification is an advantage.

Responsibilities

Serve as senior point of contact for RMS clients, offering expert data interpretation and industry insights.
Build and maintain relationships with senior client stakeholders and influence strategic decisions.
Deliver high-impact analyses, executive presentations, and clear business recommendations.
Identify client expansion opportunities and support renewals to drive revenue growth.
Establish quality standards and analytics best practices across the team.
Lead regular business reviews to monitor KPIs and client satisfaction.