Strategic Customer Success Manager - Market Intelligence

NielsenIQ; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is a global measurement and data analytics company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Qualifications

• 5 years of working or servicing experience with CPG/Tech and Durables brands.
• Good knowledge of NielsenIQ products, especially Panels and Longitudinal tracking preferred.
• Strong analytical skills, hands-on and ability to do things independently.
• Adept in senior stakeholder presentations and conversations.
• Bachelor’s Degree required.

Responsibilities

• Onboard clients on our integrated platform.
• Drive adoption of our platform within client organization by demonstrating clear ROI to client.
• Drive platform usage with senior regional stakeholders in the client organization.
• Develop fact-based answers to complex key business questions.
• Become a market expert in one or more categories / industry segments.
• Deliver insightful presentations and actionable recommendations to our clients.
• Coordinate client services cross countries and categories.
• Identify leads for cross sell and upsell opportunities with the client.
• Help improve renewal rate by demonstrating clear business outcome and value.

Skills

CPG/Tech experience

Stakeholder presentation

Analytical skills

Education

Bachelor’s Degree

Job description

NIQ is a global measurement and data analytics company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.