Senior Manager, AR & Billing

St Luke's ElderCare (SLEC); Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

St Luke's ElderCare (SLEC) in Singapore is seeking a Senior Manager, AR & Billing to lead the end-to-end billing, collections and subsidy submissions across our network of care services. You will drive process improvements, automation, and data-driven decisions to strengthen cash flow and revenue integrity.

The role requires 8–10 years in billing or revenue-cycle functions, strong Excel and ERP proficiency, and a track record of leading cross-functional teams in a healthcare setting.

Qualifications

• Bachelor degree in accounting/finance or equivalent.
• Minimum 8-10 years in billing/revenue cycle roles.
• Experience in subsidy management or healthcare funding is advantageous.
• Experience with ERP implementations and process transformation projects.

Responsibilities

• Oversee billing operations across nursing homes, centres and community services.
• Ensure timely and accurate billing and revenue recognition processes.
• Monitor ageing trends and collection performance.
• Oversee subsidy submissions and regulatory compliance.
• Drive automation and process improvement across billing and receivables.

Skills

Leadership

Process improvement

Automation

Financial analysis

Education

Bachelor of Accountancy, Finance or equivalent

Tools

Microsoft Excel

ERP systems

RPA tools

Job description

The Senior Manager, AR & Billing is responsible for overseeing billing, collections, subsidy submissions and receivables management across the organisation while driving process improvement, automation and service excellence.

Key Responsibilities

1. Revenue Cycle Management

• Oversee billing operations across nursing homes, centres and community services.
• Ensure timely and accurate billing and revenue recognition processes.
• Monitor billing performance and operational efficiency.
• Oversee collections and debtor management.
• Monitor ageing trends and collection performance.
• Develop strategies to improve cash collection and reduce overdue accounts.

3. Subsidy & Claims Administration

• Oversee ILTC and other subsidy submissions.
• Ensure compliance with funding and regulatory requirements.
• Maintain strong controls over claims and submissions.

4. Billing Master Data and Fee Governance

• Oversee the governance of billing master data to ensure the accuracy and integrity of fee structures supporting billing and revenue recognition.
• Oversee the timely implementation of NMTS and fee changes, ensuring system configuration are updated accurately.
• Review annual fee revisions and associated system updates to ensure approved pricing is accurately reflected and effective on timely basis.
• Establish controls and validation procedures over billing master data changes to minimise billing errors and maintain data integrity.

5. Process Improvement & Automation

• Drive automation and process improvement initiatives across billing and receivables functions.
• Standardise practices and reduce manual work.
• Support ERP implementation and process redesign.
• Lead the centralisation of billing for all services across SLEC and develop billing and receivables teams.
• Establish performance standards and development plans.

Qualifications & Experience

• Bachelor of Accountancy, Finance or equivalent.
• Minimum 8-10 years relevant experience.
• Experience leading billing, receivables, collections or revenue cycle functions.
• Experience with subsidy management systems and healthcare funding frameworks would be advantageous.
• Experience participating in ERP implementation, billing system implementation or process transformation projects.
• Advanced proficiency in Microsoft Excel.
• Experience in workflow automation, process redesign or RPA initiatives would be advantageous.