Senior Manager, AR & Billing

St Luke's ElderCare Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

St Luke's ElderCare Ltd in Singapore seeks a Senior Manager, AR & Billing to oversee billing operations across our network of nursing homes, centres and community services, and to lead receivables, subsidies submissions, and revenue cycle management.

You will drive process improvement, automation, and system enhancements, including ERP and billing system initiatives, while building and mentoring a high-performance billing team to deliver accurate, timely revenue recognition.

Qualifications

• Bachelor of Accountancy, Finance or equivalent.
• 8–10 years relevant experience in billing, receivables or revenue cycle.
• Experience with subsidy management systems and healthcare funding frameworks.
• Experience in ERP/billing system implementation or process transformation.
• Advanced proficiency in Microsoft Excel.
• Experience with workflow automation or RPA initiatives advantageous.
• Experience leading billing, receivables or revenue cycle teams.

Responsibilities

• Oversee billing operations across nursing homes, centres and community services.
• Oversee collections and debtor management.
• Oversee ILTC subsidy submissions and ensure compliance.
• Maintain controls over billing master data and fee governance.
• Drive automation and process improvements across billing and receivables.
• Lead and develop billing and receivables teams.

Skills

Advanced Excel

ERP implementation

Billing system implementation

Process transformation

Workflow automation

RPA initiatives

Leadership

Subsidy management familiarity

Education

Bachelor of Accountancy, Finance or equivalent

Job description

Job Purpose

The Senior Manager, AR & Billing is responsible for overseeing billing, collections, subsidy submissions and receivables management across the organisation while driving process improvement, automation and service excellence.

Key Responsibilities

Revenue Cycle Management

• Oversee billing operations across nursing homes, centres and community services.

• Ensure timely and accurate billing and revenue recognition processes.

• Monitor billing performance and operational efficiency.

Receivables & Collections Management

• Oversee collections and debtor management.

• Monitor ageing trends and collection performance.

• Develop strategies to improve cash collection and reduce overdue accounts.

Subsidy & Claims Administration

• Oversee ILTC and other subsidy submissions.

• Ensure compliance with funding and regulatory requirements.

• Maintain strong controls over claims and submissions.

Billing Master Data and Fee Governance

• Oversee the governance of billing master data to ensure the accuracy and integrity of fee structures supporting billing and revenue recognition

• Oversee the timely implementation of NMTS and fee changes, ensuring system configuration are updated accurately

• Review annual fee revisions and associated system updates to ensure approved pricing is accurately reflected and effective on timely basis

• Establish controls and validation procedures over billing master data changes to minimise billing errors and maintain data integrity

Process Improvement & Automation

• Drive automation and process improvement initiatives across billing and receivables functions.

• Standardise practices and reduce manual work.

• Support ERP implementation and process redesign.

Team Leadership

• Lead the centralisation of billing for all services across SLEC and develop billing and receivables teams.

• Establish performance standards and development plans.

Qualifications & Experience

• Bachelor of Accountancy, Finance or equivalent.

• Minimum 8-10 years relevant experience.

• Experience leading billing, receivables, collections or revenue cycle functions.

• Experience with subsidy management systems and healthcare funding frameworks would be advantageous.

• Experience participating in ERP implementation, billing system implementation or process transformation projects.

• Advanced proficiency in Microsoft Excel.

• Experience in workflow automation, process redesign or RPA initiatives would be advantageous.