Associate Executive, Business Office (Billing)

Changi General Hospital Pte Ltd.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Changi General Hospital Pte Ltd is seeking a detail-oriented Business Office support professional to streamline billing processes, prepare datasets, and support analytics across Accounts Receivables, Medifund statistics, and related reporting.

You will work with billing systems, perform data validation, handle bill adjustments, batch billing, payment postings and respond promptly to billing inquiries, while collaborating with operational partners for process efficiency.

Qualifications

• Diploma in Business Admin / Finance or equivalent preferred.
• Minimum 2 years of related working experience.
• Experience in healthcare will be an advantage.
• Knowledge in some Data Analytics.
• Proficient in Microsoft Office applications.
• Possess good communication and interpersonal skills and a growth mindset.
• Good team player with the ability to build rapport.
• Meticulous and observant with an eye for detail.
• Able to handle complex and challenging situations.

Responsibilities

• Prepare datasets for analysis.
• Generate data from Billing systems e.g. for reporting of Statistics for Medifund and Accounts Receivables.
• Participate in projects including the performing of User Acceptance Testing, etc.
• Handle bill adjustments due to late services or change in billing arrangements.
• Prepare corporate bills in accordance with pre-agreed billing arrangements.
• Perform batch bills management e.g. sending daily, contact patients to verify their address and billing information.
• Follow up on claims submissions (MediShield Life, MediSave and Public Sector Schemes).
• Verify and process bills for assistances under Medifund and other eligible financial assistance schemes.
• Perform payment postings and bank reconciliations.
• Respond promptly to billing request and enquiries.
• Any other duties assigned from time to time.

Skills

Data analytics knowledge

Good communication and interpersonal

Team player

Attention to detail

Education

Diploma in Business Admin / Finance or equivalent

Tools

Microsoft Office

Job description

You will perform Business Office operations in accordance with established policies, procedures and internal controls while providing support to operational partners. The Business Office areas mainly includes Account Receivables Analytics, Statistics Reporting, Systems Review and Implementation, Patient and Corporate Bill Adjustments and Claims processing, Financial Assistance Schemes, Payment Postings and Billing Enquiries. In addition, you will participate in Cluster/Dept project initiatives which will impact Hospital to achieve process efficiency and operational excellence.

Responsibilities:

• Prepare datasets for analysis

• Generate data from Billing systems e.g. for reporting of Statistics for Medifund and Accounts Receivables

• Participate in projects including the performing of User Acceptance Testing, etc

• Handle bill adjustments due to late services or change in billing arrangements

• Prepare corporate bills in accordance with pre-agreed billing arrangements

• Perform batch bills management e.g. sending daily, contact patients to verify their address and billing information

• Follow up on claims submissions (MediShield Life, MediSave and Public Sector Schemes)

• Verify and process bills for assistances under Medifund and other eligible financial assistance schemes

• Perform payment postings and bank reconciliations

• Respond promptly to billing request and enquiries

• Any other duties assigned from time to time

Requirements:

• Diploma in Business Admin / Finance or equivalent preferred

• Minimum 2 years of related working experience

• Experience in healthcare will be an advantage

• Knowledge in some Data Analytics

• Proficient in Microsoft Office applications

• Possess good communication and interpersonal skills and a growth mindset

• Good team player with the ability to build rapport

• Meticulous and observant with an eye for detail

• Able to handle complex and challenging situations