Senior Life Operations Lead: Drive Excellence

Etiqa Insurance Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Etiqa Insurance Singapore is seeking a dynamic operations professional to manage New Business and Policy Servicing end-to-end, ensuring accuracy, timeliness, and regulatory compliance. You will work with underwriting, customer care, finance, IT and distribution channels to resolve complex cases, inquiries, and escalations, while driving improvements in turnaround time and service quality.

A Bachelor’s degree or diploma and 3–5 years in life insurance operations are preferred; strong MS Office

Qualifications

• Bachelor’s degree or diploma in a related field.
• 3–5 years’ experience in life insurance operations or policy servicing.
• Accurate transactional processing and service standard delivery.
• Strong time management and communication skills.
• Proficiency with MS Office applications.

Responsibilities

• Oversee New Business and Policy Servicing end-to-end.
• Coordinate with underwriting, customer care, finance, IT and channels to resolve enquiries.
• Adhere to controls, governance and service standards while improving turnaround times.
• Support system enhancements, requirements gathering, and UAT.
• Identify inefficiencies and drive process or automation improvements.

Skills

People skills

Communication

Time management

MS Office

Education

Bachelor’s Degree / Diploma in related fields

Tools

MS Office

Job description

Etiqa Insurance Singapore is seeking a dynamic operations professional to manage New Business and Policy Servicing end-to-end, ensuring accuracy, timeliness, and regulatory compliance. You will work with underwriting, customer care, finance, IT and distribution channels to resolve complex cases, inquiries, and escalations, while driving improvements in turnaround time and service quality.

A Bachelor’s degree or diploma and 3–5 years in life insurance operations are preferred; strong MS Office