Insurance Servicing & Operations Specialist

ATA (S) PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

ATA (S) PTE. LTD. in Central Singapore is seeking an Insurance Servicing & Operations Executive to support our life and general insurance business. You will coordinate client servicing, claims, renewals and policy administration while collaborating with the Agency Director.

The role offers varied responsibilities, requires organisation, attention to detail and the ability to manage multiple cases in a small but growing team.

Qualifications

• Diploma or higher qualification.
• At least two years of experience in insurance servicing, administration, operations or customer service is preferred.
• Experience in life insurance or general insurance will be an advantage.
• Candidates experienced in one insurance area must be willing to learn the other.
• Familiarity with insurer portals, CRM systems and Microsoft Office applications is advantageous.
• Strong written and spoken English.
• Meticulous, organised and able to manage multiple cases.
• Responsible and proactive, with strong follow-through.
• Comfortable communicating with clients and insurers by email, telephone and WhatsApp.

Responsibilities

• Attend to client enquiries relating to life and general insurance policies.
• Assist with life and GI claims submissions, documentation and follow-ups.
• Coordinate policy-servicing requests, endorsements and renewals with clients and insurers.
• Monitor outstanding premiums, unsuccessful deductions and pending documentation.
• Track renewal dates and follow up proactively to prevent policies from lapsing.
• Submit and monitor servicing requests through insurers' online portals.
• Provide clients with timely updates on outstanding claims and servicing matters.
• Maintain proper records of all follow-ups and completed actions.

Skills

Strong written and spoken English

Attention to detail

Education

Diploma or higher qualification

Tools

CRM systems

Microsoft Office

Job description

ATA (S) PTE. LTD. in Central Singapore is seeking an Insurance Servicing & Operations Executive to support our life and general insurance business. You will coordinate client servicing, claims, renewals and policy administration while collaborating with the Agency Director.

The role offers varied responsibilities, requires organisation, attention to detail and the ability to manage multiple cases in a small but growing team.