Policy Servicing Executive - Life Insurance

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Percept Solutions PTE. LTD. in Singapore is seeking a focused policy servicing professional to support daily life insurance operations and monitor team performance.

You will handle customer inquiries, ensure service standards, work with internal stakeholders to improve efficiency, and stay updated on regulatory requirements.

The role requires strong communication, problem-solving and proficiency in Microsoft Office.

Qualifications

• Proven customer service experience in life insurance servicing.
• Strong problem-solving and analytical abilities.
• Ability to manage stakeholders and coordinate with internal teams.
• Excellent organisational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Clear written and verbal communication skills.

Responsibilities

• Support daily policy servicing operations and monitor team performance.
• Ensure team KPIs, productivity targets and service standards are achieved.
• Handle escalated customer enquiries, complaints and complex policy servicing issues.
• Work with internal stakeholders to improve operational efficiency and resolve policy-related matters.
• Identify process gaps and implement service and workflow improvements.
• Conduct regular reviews to ensure compliance with internal policies and quality standards.
• Analyse reports and operational data to identify areas for optimisation.
• Participate in system enhancements, projects and UAT.
• Stay updated on regulatory requirements, industry developments and best practices in life insurance servicing.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Problem solving

Stakeholder management

Organisational skills

Time-management

Written communication

Verbal communication

Microsoft Office

Job description

Responsibilities

• Support daily policy servicing operations and monitor team performance.
• Ensure team KPIs, productivity targets and service standards are achieved.
• Handle escalated customer enquiries, complaints and complex policy servicing issues.
• Work with internal stakeholders to improve operational efficiency and resolve policy-related matters.
• Identify process gaps and implement service and workflow improvements.
• Conduct regular reviews to ensure compliance with internal policies, procedures and quality standards.
• Analyse reports and operational data to identify areas for optimisation.
• Participate in system enhancements, projects and User Acceptance Testing (UAT).
• Stay updated on regulatory requirements, industry developments and best practices in life insurance servicing.
• Perform other ad-hoc duties as assigned.

Requirements

• Prior experience in policy servicing within the life insurance industry is preferred.
• Good understanding of life insurance operations and customer servicing processes.
• Strong customer service, problem-solving and stakeholder management skills.
• Good organisational and time-management skills.
• Able to work under pressure and meet tight deadlines.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.