Senior Java Production Support Lead – Regulatory (Hybrid)

Infosys Limited; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Paid leave entitlements

HALE program

Life insurance cover

Health and Life Enrichment program

Employer Assistance Program (EAP)

Rewards and Recognition

Job summary

Infosys Singapore seeks a senior Level 3 production support engineer for high-volume Java applications in the regulatory reporting domain. You will monitor operations, resolve incidents, coordinate releases across APAC/EMEA/AMER, and implement fixes to maintain stability and resilience.

The role requires 8+ years of Java/SQL experience, strong incident/problem/change management, and the ability to collaborate with global teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or an equivalent combination of education and relevant experience.
• Minimum of 8-years experience in Java/SQL
• Hands‑on experience supporting enterprise Java applications in a Level 3 production support environment.
• Strong working knowledge of Java and SQL, with experience troubleshooting issues across application and database layers.
• Experience with incident, problem, change, and release management processes in a controlled production environment.
• Effective written and verbal communication skills in English, with the ability to work with technical teams, business users, and global stakeholders.
• Experience supporting applications in Regulatory reporting or Financial market / industry.
• Working knowledge of Kafka or TIBCO EMS messaging and one or more of SAP IQ, Sybase ASE, IBM Db2, data lake platforms, or Snowflake.
• Experience with IntelliJ IDEA, Maven, JIRA, AutoSys, and Procmon.
• Scripting or automation experience for operational monitoring, support workflows, or recurring production tasks.
• Experience coordinating releases and production support across APAC, EMEA, and AMER regions.
• Strong analytical, troubleshooting, prioritisation, and root‑cause analysis skills.
• Ability to work effectively in cross‑functional and geographically distributed teams, manage competing priorities, and communicate clearly during high‑severity incidents.

Responsibilities

• Provide Level 3 production support for high-volume, business-critical Java applications.
• Perform BAU monitoring, respond to alerts, and proactively identify issues affecting application stability, data quality, or regulatory processing.
• Handle user support queries and manage client interactions and regulatory escalations in a timely and professional manner.
• Investigate production incidents, conduct root‑cause analysis, and collaborate with development and infrastructure teams to implement permanent solutions.
• Coordinate production releases, application upgrades, infrastructure changes, and hotfix deployments across APAC, EMEA, and AMER, with minimal operational disruption.
• Participate in incident, problem, and change management, including risk assessment, mitigation planning, stakeholder communication, and post‑implementation validation.
• Support business continuity planning and disaster‑recovery exercises, ensuring application readiness and adherence to recovery objectives.
• Troubleshoot complex technical issues across application, operating system, messaging, database, scheduling, and data layers to reduce downtime and business impact.
• Fix minor application defects and deliver controlled code changes in accordance with development, testing, release, and governance standards.
• Automate repetitive operational tasks and monitoring activities to improve efficiency, accuracy, and support responsiveness.
• Contribute to application enhancements by analysing requirements, implementing new features, and assessing change and incident risks.
• Maintain runbooks, support documentation, incident records, and operational knowledge to strengthen service continuity and team capability.

Skills

Java

SQL

Incident management

Release management

Automation

Monitoring

Cross-functional teams

English communication

Education

Bachelor's degree in Computer Science or related

Tools

JIRA

AutoSys

Procmon

IntelliJ IDEA

Maven

Kafka

TIBCO EMS

Snowflake

Job description

Infosys Singapore seeks a senior Level 3 production support engineer for high-volume Java applications in the regulatory reporting domain. You will monitor operations, resolve incidents, coordinate releases across APAC/EMEA/AMER, and implement fixes to maintain stability and resilience.

The role requires 8+ years of Java/SQL experience, strong incident/problem/change management, and the ability to collaborate with global teams.