Senior Consultant

Infosys Limited; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Paid leave entitlements

HALE program

Life insurance cover

Health and Life Enrichment program

Employer Assistance Program (EAP)

Rewards and Recognition

Job summary

Infosys Singapore seeks a senior Level 3 production support engineer for high-volume Java applications in the regulatory reporting domain. You will monitor operations, resolve incidents, coordinate releases across APAC/EMEA/AMER, and implement fixes to maintain stability and resilience.

The role requires 8+ years of Java/SQL experience, strong incident/problem/change management, and the ability to collaborate with global teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or an equivalent combination of education and relevant experience.
• Minimum of 8-years experience in Java/SQL
• Hands‑on experience supporting enterprise Java applications in a Level 3 production support environment.
• Strong working knowledge of Java and SQL, with experience troubleshooting issues across application and database layers.
• Experience with incident, problem, change, and release management processes in a controlled production environment.
• Effective written and verbal communication skills in English, with the ability to work with technical teams, business users, and global stakeholders.
• Experience supporting applications in Regulatory reporting or Financial market / industry.
• Working knowledge of Kafka or TIBCO EMS messaging and one or more of SAP IQ, Sybase ASE, IBM Db2, data lake platforms, or Snowflake.
• Experience with IntelliJ IDEA, Maven, JIRA, AutoSys, and Procmon.
• Scripting or automation experience for operational monitoring, support workflows, or recurring production tasks.
• Experience coordinating releases and production support across APAC, EMEA, and AMER regions.
• Strong analytical, troubleshooting, prioritisation, and root‑cause analysis skills.
• Ability to work effectively in cross‑functional and geographically distributed teams, manage competing priorities, and communicate clearly during high‑severity incidents.

Responsibilities

• Provide Level 3 production support for high-volume, business-critical Java applications.
• Perform BAU monitoring, respond to alerts, and proactively identify issues affecting application stability, data quality, or regulatory processing.
• Handle user support queries and manage client interactions and regulatory escalations in a timely and professional manner.
• Investigate production incidents, conduct root‑cause analysis, and collaborate with development and infrastructure teams to implement permanent solutions.
• Coordinate production releases, application upgrades, infrastructure changes, and hotfix deployments across APAC, EMEA, and AMER, with minimal operational disruption.
• Participate in incident, problem, and change management, including risk assessment, mitigation planning, stakeholder communication, and post‑implementation validation.
• Support business continuity planning and disaster‑recovery exercises, ensuring application readiness and adherence to recovery objectives.
• Troubleshoot complex technical issues across application, operating system, messaging, database, scheduling, and data layers to reduce downtime and business impact.
• Fix minor application defects and deliver controlled code changes in accordance with development, testing, release, and governance standards.
• Automate repetitive operational tasks and monitoring activities to improve efficiency, accuracy, and support responsiveness.
• Contribute to application enhancements by analysing requirements, implementing new features, and assessing change and incident risks.
• Maintain runbooks, support documentation, incident records, and operational knowledge to strengthen service continuity and team capability.

Skills

Java

SQL

Incident management

Release management

Automation

Monitoring

Cross-functional teams

English communication

Education

Bachelor's degree in Computer Science or related

Tools

JIRA

AutoSys

Procmon

IntelliJ IDEA

Maven

Kafka

TIBCO EMS

Snowflake

Job description

About Infosys

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Position Description

This role provides Level 3 production support for high-volume Java applications within the regulatory reporting technology landscape. The application suite sources trade and reference data, supports reporting and regulatory submissions, performs controls and reconciliations, and enables related downstream applications.

In this position, you will help maintain the stability, availability, and operational resilience of business-critical trading applications. You will monitor day-to-day operations, resolve user and production issues, coordinate releases and business continuity activities, manage incidents, deliver minor bug fixes, automate repetitive processes, and support technology-risk remediation and infrastructure upgrades across global regions.

Flexible working arrangements (hybrid, reviewed case‑by‑case basis). Feel free to contact your recruiter to learn more about how this works in practice.

Essential Responsibilities

• Provide Level 3 production support for high-volume, business-critical Java applications.
• Perform BAU monitoring, respond to alerts, and proactively identify issues affecting application stability, data quality, or regulatory processing.
• Handle user support queries and manage client interactions and regulatory escalations in a timely and professional manner.
• Investigate production incidents, conduct root‑cause analysis, and collaborate with development and infrastructure teams to implement permanent solutions.
• Coordinate production releases, application upgrades, infrastructure changes, and hotfix deployments across APAC, EMEA, and AMER, with minimal operational disruption.
• Participate in incident, problem, and change management, including risk assessment, mitigation planning, stakeholder communication, and post‑implementation validation.
• Support business continuity planning and disaster‑recovery exercises, ensuring application readiness and adherence to recovery objectives.
• Troubleshoot complex technical issues across application, operating system, messaging, database, scheduling, and data layers to reduce downtime and business impact.
• Fix minor application defects and deliver controlled code changes in accordance with development, testing, release, and governance standards.
• Automate repetitive operational tasks and monitoring activities to improve efficiency, accuracy, and support responsiveness.
• Contribute to application enhancements by analysing requirements, implementing new features, and assessing change and incident risks.
• Maintain runbooks, support documentation, incident records, and operational knowledge to strengthen service continuity and team capability.

Key Technical Knowledge

• Technologies: Java, SQL
• Databases and data platforms: SAP IQ, Sybase ASE, IBM DB2
• Development environment: IntelliJ IDEA and Maven

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or an equivalent combination of education and relevant experience.
• Minimum of 8-years experience in Java/SQL
• Hands‑on experience supporting enterprise Java applications in a Level 3 production support environment.
• Strong working knowledge of Java and SQL, with experience troubleshooting issues across application and database layers.
• Experience with incident, problem, change, and release management processes in a controlled production environment.
• Effective written and verbal communication skills in English, with the ability to work with technical teams, business users, and global stakeholders.
• Experience supporting applications in Regulatory reporting or Financial market / industry.
• Working knowledge of Kafka or TIBCO EMS messaging and one or more of SAP IQ, Sybase ASE, IBM Db2, data lake platforms, or Snowflake.
• Experience with IntelliJ IDEA, Maven, JIRA, AutoSys, and Procmon.
• Scripting or automation experience for operational monitoring, support workflows, or recurring production tasks.
• Experience coordinating releases and production support across APAC, EMEA, and AMER regions.
• Strong analytical, troubleshooting, prioritisation, and root‑cause analysis skills.
• Ability to work effectively in cross‑functional and geographically distributed teams, manage competing priorities, and communicate clearly during high‑severity incidents.

Desired Characteristics

• Proven track record of working in a cross functional and virtual teams
• Broad technical understanding and ability to learn fast
• Strong team player with interpersonal, influencing and team building skills, and proven ability to work in a matrix environment
• Strong analytical and data evaluating skills
• Able to manage and resolve conflicts
• Clear thinker with ability to prioritize based on business objectives
• Strong communication skills and ability to communicate with colleagues and suppliers at all levels

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well‑being (SNG)

• Paid leave entitlements
• Health and Life Enrichment (HALE) program covering various well‑being offerings
• Life insurance cover
• Optional health insurance cover
• Employer Assistance Program (EAP)
• Rewards and Recognition

Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”