Senior IT Technician

BIDSVENTURE GLOBAL HOLDING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced IT support specialist to manage and provide support for macOS and iOS devices. The ideal candidate will have over 5 years of experience, particularly in Jamf administration, and strong problem-solving skills. This role includes managing IT inventory, administering user lifecycle management, and ensuring compliance with security protocols. Excellent communication skills are essential as the position requires independent work and vendor management.

Qualifications

• 5+ years of IT support/operations experience, ideally in a standalone or small-team setup.
• Strong expertise in Apple environments (macOS, iOS) and Jamf administration.
• Experience with Okta or similar IAM/SSO platforms.
• Familiarity with Google Workspace and/or Lark administration.
• Knowledge of SaaS tools and ITSM platforms (preferably Jira Service Management).
• Solid understanding of networking basics (Wi-Fi, routers, firewalls, VPNs).
• Ability to work independently and manage external vendors/consultants.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first-line and advanced support for macOS and iOS devices.
• Administer Jamf for device provisioning, compliance, and lifecycle management.
• Troubleshoot hardware/software issues independently.
• Manage IT asset inventory and procurement.
• Administer Okta for user lifecycle management, SSO, and MFA.
• Manage collaboration and productivity platforms.
• Support Jira Service Management for ticketing.
• Manage and troubleshoot local office network and VPN connections.
• Document IT procedures and troubleshooting steps.
• Handle user onboarding/offboarding end-to-end.

Skills

IT support/operations experience

macOS expertise

iOS expertise

Jamf administration

Okta or similar IAM/SSO platforms

Networking basics

Excellent communication skills

Problem-solving skills

Job description

Key Responsibilities

End-User Support & Device Management

• Provide first-line and advanced support for macOS and iOS devices.
• Administer Jamf for device provisioning, compliance, and lifecycle management.
• Troubleshoot hardware/software issues independently; escalate to vendors only when necessary.
• Manage IT asset inventory and procurement (laptops, monitors, peripherals, mobile devices).

Identity & SaaS Administration

• Administer Okta for user lifecycle management, SSO, and MFA.
• Manage collaboration and productivity platforms (Lark, Google Workspace, other SaaS).
• Support Jira Service Management for ticketing, tracking, and basic automation.
• Ensure access and permissions align with company policies.

Office IT & Infrastructure

• Manage and troubleshoot local office network, Wi-Fi, and VPN connections.
• Coordinate with ISPs and hardware vendors for installation, upgrades, and troubleshooting.
• Support meeting room technologies, printers, and other office equipment.
• Maintain security and compliance of office IT systems.

Operations & Process

• Document IT procedures, device setup guides, and troubleshooting steps.
• Handle user onboarding/offboarding end-to-end.
• Monitor IT service levels and proactively prevent recurring issues.
• Recommend improvements for scalability as the business grows.

Key Skills & Qualifications

• 5+ years of IT support/operations experience, ideally in a standalone or small-team setup.
• Strong expertise in Apple environments (macOS, iOS) and Jamf administration.
• Experience with Okta or similar IAM/SSO platforms.
• Familiarity with Google Workspace and/or Lark administration.
• Knowledge of SaaS tools and ITSM platforms (preferably Jira Service Management).
• Solid understanding of networking basics (Wi-Fi, routers, firewalls, VPNs).
• Ability to work independently and manage external vendors/consultants.
• Excellent communication and problem-solving skills.