Senior IT Support Specialist (2nd Line)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

GMP Recruitment Services (S) Pte Ltd is seeking an experienced IT Support Engineer to deliver Level 2 support across end-user devices, servers and cloud services in Singapore. You will troubleshoot incidents, perform root cause analysis, and automate tasks using scripting and ITSM workflows.

The ideal candidate has a IT background with 5 years of relevant experience, strong Microsoft 365 administration, Azure IaaS/PaaS, PowerShell/Python scripting, and ITIL certification.

Qualifications

• Degree in IT or related field, or equivalent experience with 5 years IT support experience.
• Advanced knowledge of Microsoft 365 (O365) services and administration.
• Microsoft Azure knowledge covering IaaS/PaaS, with Windows Server and Windows 11.
• Experience with IIS, .NET application support, client-server architecture, and Power Apps.
• ITIL certification and hands-on experience with ITSM platforms such as ServiceNow, ManageEngine, or ServiceDesk; ITSM automation is advantageous.
• Experience with PowerShell, Python or Bash scripting, plus exposure to Intune/MDM and Apple/mobile app support.
• Willing to provide rotational after-office hour support.

Responsibilities

• Provide Level 2 IT support across end-user devices, servers, cloud services, applications, and network infrastructure.
• Troubleshoot incidents, perform root cause analysis, resolve problems, and elevate complex issues to Level 3 support where required.
• Monitor IT systems and services, enhance alerting and monitoring capabilities, and use performance insights to proactively identify and resolve issues.
• Automate recurring support and operational tasks using scripting and ITSM workflow automation.
• Manage and maintain ITSM processes, including incident/problem tracking, documentation, knowledge bases, workflows, and SLA improvements.
• Perform server and service maintenance, system configuration, testing, performance monitoring, and preventative maintenance.
• Support and evaluate end-user hardware, mobile devices, web/mobile applications, networking equipment, and customized IT configurations.
• Analyze recurring incidents and trends, implement preventative measures, and collaborate with Level 1/3 support and business users to improve end-to-end IT service delivery.

Skills

Microsoft 365 administration

Microsoft Azure (IaaS/PaaS)

Scripting (PowerShell/Python/Bash)

Windows Server / Windows 11

IIS / .NET application support

ITSM concepts

Rotational after-hours support

Education

Degree in Information Technology or related field

ITIL certification

Tools

ServiceNow

ManageEngine

ServiceDesk

Power Apps

Microsoft Intune/MDM

Job description

GMP Recruitment Services (S) Pte Ltd is seeking an experienced IT Support Engineer to deliver Level 2 support across end-user devices, servers and cloud services in Singapore. You will troubleshoot incidents, perform root cause analysis, and automate tasks using scripting and ITSM workflows.

The ideal candidate has a IT background with 5 years of relevant experience, strong Microsoft 365 administration, Azure IaaS/PaaS, PowerShell/Python scripting, and ITIL certification.