Senior IT Support Engineer — Grow into Managed Services Lead (Hybrid, SG)

bitloop technologies pte. ltd.; Singapore; Híbrido; SGD 50.000 - 67.000; Jornada completa

Descripción de la vacante

BitLoop Technologies Pte. Ltd. is building a new managed IT services practice in Singapore.

The first months focus on establishing SOPs, standard IT plans, service tiers and pricing while supporting the initial client engagements. This role offers a path to lead the practice and grow a team as the business expands. You will build the service foundations, participate in client engagements, and contribute to future growth including hiring, onboarding and mentoring a team of engineers.

Formación

• Minimum 5 years in IT support roles in MSP or similar.
• Hands-on admin of Microsoft 365 and Google Workspace.
• Experience with endpoint security, RMM/PSA, and backup tools.
• Solid Windows and macOS skills with business networking knowledge.
• Able to travel to client sites in Singapore.
• Fluent English, professional client communication.

Responsabilidades

• Run the helpdesk by phone, email and remote sessions.
• Administer M365 and Google Workspace tenants.
• Deploy and manage endpoint security, RMM/PSA, backup platforms.
• Perform on-site visits and hardware setup/deliveries.
• Prepare specifications, BOMs and quotations with vendors.
• Write SOPs and design managed IT plans and pricing.
• Hire, onboard and manage a future team of support engineers.

Conocimientos

Microsoft 365

Google Workspace

Endpoint security

RMM/PSA

Backup tools

Windows/macOS

Networking

Client communication

Herramientas

Bitdefender

Microsoft Defender

Sophos

NinjaOne

Atera

AnyDesk

Acronis

Veeam

Descripción del empleo

BitLoop Technologies Pte. Ltd. is building a new managed IT services practice in Singapore.

The first months focus on establishing SOPs, standard IT plans, service tiers and pricing while supporting the initial client engagements. This role offers a path to lead the practice and grow a team as the business expands. You will build the service foundations, participate in client engagements, and contribute to future growth including hiring, onboarding and mentoring a team of engineers.