Senior IT Support Engineer - End-User Devices

Getronics; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Getronics in Singapore is seeking an IT Helpdesk Analyst to provide technical support to internal business users in a professional and friendly manner. You will troubleshoot end users on Laptop and iPad for both software and hardware, install and configure new PC hardware and software on desktops, laptops and peripherals, and perform Windows profile migrations while managing IT assets and inventories.

Role involves handling daily ServiceDesk tickets, ensuring SLA fulfillment and user

Responsibilities

• Work on daily helpdesk tickets ensuring SLAs are met and business users are satisfied.
• Follow up with users to ensure issues are resolved.
• Monitor, diagnose and elevate IT problems.
• Provide remote support and troubleshooting.
• Install, configure, troubleshoot and repair PCs and end-user devices.

Job description

Getronics in Singapore is seeking an IT Helpdesk Analyst to provide technical support to internal business users in a professional and friendly manner. You will troubleshoot end users on Laptop and iPad for both software and hardware, install and configure new PC hardware and software on desktops, laptops and peripherals, and perform Windows profile migrations while managing IT assets and inventories.

Role involves handling daily ServiceDesk tickets, ensuring SLA fulfillment and user