Roaming IT Onsite Engineer — End-User Hardware & Support

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

PEOPLE PROFILERS PTE. LTD. is seeking an IT onsite engineer to provide hardware service and support for desktops and laptops to end users and corporate clients.

You will update customers on service status and manage cases from start to finish through a ticketing system. Responsibilities include diagnosing hardware and software issues, installing operating systems, firmware, and BIOS, and coordinating with dispatchers to ensure timely closure.

Qualifications

• Minimum 2 years of hands-on IT onsite engineering experience.
• Solid hardware and software knowledge with strong customer focus.
• Willingness to travel island-wide daily and work with minimal supervision.

Responsibilities

• Provide IT hardware service and support on desktops and laptops for end users and corporate customers.
• Update customers on service status and closure of incidents promptly.
• Handle parts movement and proper inventory control within the team.
• Diagnose hardware and software failures and perform troubleshooting.
• Install operating systems, firmware, and BIOS on devices.
• Manage end-user cases end-to-end via ticketing system.
• Coordinate with dispatchers, leads, and supervisor to ensure timely closure.
• Attend new product training via web-based sessions.

Skills

Hardware troubleshooting

Customer service

Time management

Interpersonal communication

Travel readiness

Education

O-levels

Tools

Ticketing system

Job description

PEOPLE PROFILERS PTE. LTD. is seeking an IT onsite engineer to provide hardware service and support for desktops and laptops to end users and corporate clients.

You will update customers on service status and manage cases from start to finish through a ticketing system. Responsibilities include diagnosing hardware and software issues, installing operating systems, firmware, and BIOS, and coordinating with dispatchers to ensure timely closure.