Senior IT Leader – POS & Digital Systems Transformation

BreadTalk Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

BreadTalk Group seeks a hands-on Senior IT Executive to own operational and application support for POS and digital systems across F&B outlets. You will lead enhancements, integrations, testing and digital transformation, while aligning with business stakeholders and vendors for reliable operations and success.

Responsibilities include leading daily support of POS/CRM/digital ordering platforms, managing UAT, and driving automation across outlets.

Qualifications

• Diploma or Degree in IT, Computer Science, Information Systems or related field.
• Minimum 5 years of IT application support experience in POS, retail tech or digital systems.
• Experience in F&B, retail or multi-outlet environments is a plus.
• Strong understanding of POS systems, integration, API concepts and UAT.
• Working knowledge of SQL/database queries and basic networking concepts.
• Experience managing system implementation, enhancements or integrations.
• Proven ability to work with vendors and cross-functional stakeholders.

Responsibilities

• Lead day-to-day support and maintenance of POS, CRM and digital ordering platforms across F&B outlets.
• Lead system enhancements, integrations and implementation projects from requirements through testing and deployment.
• Manage UAT, system configuration, issue tracking and troubleshooting, coordinating with vendors for timely resolution.
• Partner with Operations, Marketing, Finance and stakeholders to translate business requirements into effective system solutions.
• Manage technology vendors and implementation partners, ensuring timelines, deliverables and SLAs are met.
• Identify opportunities for system optimisation, automation and digital transformation initiatives.

Skills

POS systems

Retail tech

UAT

SQL queries

Vendor management

Project management

Stakeholder management

Analytical thinking

Education

Diploma or Degree in IT / CS

Tools

SQL

Windows

Job description

BreadTalk Group seeks a hands-on Senior IT Executive to own operational and application support for POS and digital systems across F&B outlets. You will lead enhancements, integrations, testing and digital transformation, while aligning with business stakeholders and vendors for reliable operations and success.

Responsibilities include leading daily support of POS/CRM/digital ordering platforms, managing UAT, and driving automation across outlets.