IT Support Engineer

Oneness M&C Pte Ltd; Singapore; Hybrid; SGD 30,000 - 48,000; Full time

Job summary

Oneness M&C Pte Ltd in Singapore is seeking an eager IT support specialist to manage end-to-end setup and rollout of POS systems, including installation, configuration and testing. You will train users and guide them through go-live, while owning cases from initial report to resolution.

You will troubleshoot system and operational issues on-site and remotely, share feedback with the product team, and contribute to ongoing improvements in the user experience.

Qualifications

• 1–3 years of experience in IT support, system implementation or a similar customer-facing technical role.
• Hands-on approach to troubleshooting and problem-solving.
• Good communication skills, ownership mindset and customer-focused attitude.

Responsibilities

• Manage the end-to-end setup and rollout of POS systems, including installation, configuration and testing.
• Support customers both on-site and remotely, helping them troubleshoot system and operational issues.
• Train users on the POS system and assist them through the go-live process.
• Take ownership of support cases from initial reporting through to resolution, escalating more complex issues as needed.
• Share customer feedback with the product team and contribute to ongoing improvements to the system and user experience.

Skills

IT support

System implementation

Customer-facing

Troubleshooting

Communication skills

Ownership mindset

POS systems experience

POS software

Tools

POS systems

Remote support tools

Job description

Key Responsibilities

• Manage the end-to-end setup and rollout of POS systems, including installation, configuration and testing.

• Support customers both on-site and remotely, helping them troubleshoot system and operational issues.

• Train users on the POS system and assist them through the go-live process.

• Take ownership of support cases from initial reporting through to resolution, escalating more complex issues to the development team when required.

• Share customer feedback with the product team and contribute to ongoing improvements to the system and user experience.

What We’re Looking For

• 1–3 years of experience in IT support, system implementation or a similar customer-facing technical role.

• A practical, hands‑on approach to troubleshooting and problem‑solving.

• Good communication skills, a strong sense of ownership and a customer‑focused mindset.

• Experience supporting POS, retail, F&B or payment systems would be a plus.