Senior IT Engineer (Sophos Firewall/Cyber Essential Mark) | Construction

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Recruit Now Singapore Pte Ltd is seeking a hands-on Senior IT Engineer to support daily IT operations at our Commonwealth Haw Par Technocentre office. You will provide technical helpdesk support, maintain IT equipment, and assist with network and firewall administration while coordinating with external vendors.

The role targets candidates with IT diploma/degree and experience in Windows environments, AD, and basic security practices, offering steady hours and a collaborative environment.

Qualifications

• Diploma or Degree in IT/CS/IS or related field.
• Experience in IT support, helpdesk, desktop support, or IT infrastructure is advantageous.
• Basic experience with Active Directory, networking, firewalls, and Windows environments.
• Experience with Sophos products is advantageous.
• Relevant IT certifications are beneficial but not mandatory.

Responsibilities

• Provide day-to-day technical support for hardware, software, and network issues.
• Troubleshoot desktops, laptops, peripherals, and office IT equipment.
• Manage basic Active Directory tasks including user accounts and passwords.
• Assist with setup and deployment of new IT equipment.
• Coordinate with external vendors for hardware procurement and maintenance.
• Maintain IT inventory records and basic documentation.

Skills

Microsoft Active Directory

Windows troubleshooting

Printer troubleshooting

Office 365 / Microsoft 365

User access management

IT security basics

Hardware maintenance

IT procurement

Vendor coordination

Education

Diploma or Degree in IT/CS/IS

Tools

Sophos

Job description

Senior IT Engineer

• Basic up to $6,000 + Bonus

• Working Location: Commonwealth, Haw Par Technocentre

• Working Hours: Monday to Friday (8:30am to 5:30pm)

About the role

We are looking for a reliable and hands‑on Senior IT Engineer to support the company's day‑to‑day IT operations. The role will be responsible for providing technical support to users, maintaining IT equipment and systems, assisting with networking and firewall administration, managing Active Directory‑related tasks, supporting printers and other office IT equipment, and coordinating with external IT vendors when required.

Key responsibilities

• Provide day‑to‑day technical support to employees for hardware, software, network, and general IT‑related issues.

• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.

• Perform basic network troubleshooting, including LAN, Wi‑Fi, IP addressing, connectivity, switches, and related network issues.

• Assist with the administration and troubleshooting of Sophos Firewall.

• Manage basic Active Directory functions, including: creating and disabling user accounts; password resets; managing user access and permissions; adding users or computers to the domain; managing basic Group Policy‑related requirements

• Install, configure, troubleshoot, and maintain office printers and network printers.

• Coordinate and liaise with external vendors for IT equipment purchases, including: hardware replacement and repairs; warranty and support cases; quotations and procurement; installation and maintenance services.

• Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment.

• Maintain basic IT hardware and software inventory records.

• Assist with onboarding and off‑boarding of employees from an IT perspective.

• Escalate complex technical issues to senior IT staff or external vendors where necessary.

• Maintain basic documentation of IT systems, configurations, equipment, and troubleshooting procedures.

• Ensure IT equipment and systems are kept operational and properly maintained.

Requirement

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

• Previous experience in IT support, helpdesk, desktop support, or an IT infrastructure environment would be an advantage.

• Basic experience with Active Directory, networking, firewalls, and Windows environments.

• Experience with Sophos products would be an advantage.

• Relevant IT certifications would be beneficial but are not mandatory.

Skillset required

• Microsoft Active Directory.

• Windows desktop and laptop troubleshooting.

• Hardware troubleshooting and basic PC maintenance.

• Printer installation, configuration, and troubleshooting.

• Microsoft Office / Microsoft 365 applications.

• User account and access management.

• Basic IT security practices.

• IT equipment setup and deployment.

• Vendor coordination and IT procurement