Senior IT Engineer (Sophos Firewall)

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

Recruit Now Singapore Pte Ltd is seeking a reliable Senior IT Engineer to support day-to-day IT operations in a Singapore office. You will provide technical support to users, maintain IT equipment, and assist with networking, AD tasks, and printer management.

The role involves coordinating with external vendors for IT purchases, onboarding/offboarding from an IT perspective, and ensuring systems are kept operational.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience in IT support or helpdesk is beneficial.
• Basic experience with Active Directory, networking, firewalls, and Windows environments.

Responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and IT issues.
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.
• Perform basic network troubleshooting including LAN, Wi‑Fi, IP addressing, and switches.
• Assist with Sophos Firewall administration and IT security basics.

Skills

Active Directory

Windows troubleshooting

Network basics

Printer setup

Sophos firewall

Vendor coordination

IT support

Education

Bachelor’s/Diploma in IT or related field

Tools

Sophos

Microsoft Office 365

Job description

• Basic up to $6,000 + Bonus
• 5 days work week only
• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi‑Fi, and basic network troubleshooting

About the role

We are looking for a reliable and hands‑on Senior IT Engineer to support the company's day‑to‑day IT operations. The role will be responsible for providing technical support to users, maintaining IT equipment and systems, assisting with networking and firewall administration, managing Active Directory‑related tasks, supporting printers and other office IT equipment, and coordinating with external IT vendors when required.

Key responsibilities

• Provide day‑to‑day technical support to employees for hardware, software, network, and general IT‑related issues.
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment.
• Perform basic network troubleshooting, including LAN, Wi‑Fi, IP addressing, connectivity, switches, and related network issues.
• Assist with the administration and troubleshooting of Sophos Firewall.
• Manage basic Active Directory functions, including:
  • Creating and disabling user accounts
  • Password resets
  • Managing user access and permissions
  • Adding users or computers to the domain
  • Managing basic Group Policy‑related requirements
• Install, configure, troubleshoot, and maintain office printers and network printers.
• Coordinate and liaise with external vendors for IT equipment purchases.
• Hardware replacement and repairs.
• Warranty and support cases.
• Quotations and procurement.
• Installation and maintenance services.
• Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment.
• Maintain basic IT hardware and software inventory records.
• Assist with onboarding and offboarding of employees from an IT perspective.
• Escalate complex technical issues to senior IT staff or external vendors where necessary.
• Maintain basic documentation of IT systems, configurations, equipment, and troubleshooting procedures.
• Ensure IT equipment and systems are kept operational and properly maintained.

Requirement

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, helpdesk, desktop support, or an IT infrastructure environment would be an advantage.
• Basic experience with Active Directory, networking, firewalls, and Windows environments.
• Experience with Sophos products would be an advantage.
• Relevant IT certifications would be beneficial but are not mandatory.

Skillset required

• Microsoft Active Directory.
• Windows desktop and laptop troubleshooting.
• Hardware troubleshooting and basic PC maintenance.
• Printer installation, configuration, and troubleshooting.
• Microsoft Office / Microsoft 365 applications.
• User account and access management.
• Basic IT security practices.
• IT equipment setup and deployment.
• Vendor coordination and IT procurement