Senior ICCP Associate: Elder Care & Client Advocacy

NTUC Health Co-operative Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore is seeking a Senior Associate for ICCP to work with internal and external partners to understand senior care needs and guide enrolment into appropriate services. You will receive comprehensive on-the-job training to grow in the role.

You will build deep knowledge of eldercare offerings, coordinate meetings, manage cases, and prepare materials while generating required regulator reports.

Qualifications

• Detail-oriented with strong critical thinking skills.
• Communicate effectively and build strong relationships.
• Thrive in a collaborative team environment.
• Tech-savvy and quick to learn new IT systems.
• Have at least 2 - 3 years of relevant experience.
• Hold a diploma or degree in any discipline.

Responsibilities

• Develop a strong understanding of eldercare services to meet the needs of seniors.
• Collaborate with internal teams and external partners including organising meetings and tracking follow-ups to ensure seamless support for seniors and families.
• Manage clients' cases, assess customers' needs, recommend suitable services and facilitate enrolment to services.
• Prepare workflows, presentations and other supporting materials.
• Generate reports for submission to regulators and stakeholders.

Skills

Case management

Stakeholder coordination

Report generation

Communications

IT systems proficiency

Team collaboration

Education

Diploma or degree

Job description

NTUC Health Co-operative Limited in Singapore is seeking a Senior Associate for ICCP to work with internal and external partners to understand senior care needs and guide enrolment into appropriate services. You will receive comprehensive on-the-job training to grow in the role.

You will build deep knowledge of eldercare offerings, coordinate meetings, manage cases, and prepare materials while generating required regulator reports.