Senior Associate, ICCP

NTUC Health Co-operative Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

NTUC Health Co-operative Limited in Singapore is seeking a Senior Associate for ICCP to work with internal and external partners to understand senior care needs and guide enrolment into appropriate services. You will receive comprehensive on-the-job training to grow in the role.

You will build deep knowledge of eldercare offerings, coordinate meetings, manage cases, and prepare materials while generating required regulator reports.

Qualifications

• Detail-oriented with strong critical thinking skills.
• Communicate effectively and build strong relationships.
• Thrive in a collaborative team environment.
• Tech-savvy and quick to learn new IT systems.
• Have at least 2 - 3 years of relevant experience.
• Hold a diploma or degree in any discipline.

Responsibilities

• Develop a strong understanding of eldercare services to meet the needs of seniors.
• Collaborate with internal teams and external partners including organising meetings and tracking follow-ups to ensure seamless support for seniors and families.
• Manage clients' cases, assess customers' needs, recommend suitable services and facilitate enrolment to services.
• Prepare workflows, presentations and other supporting materials.
• Generate reports for submission to regulators and stakeholders.

Skills

Case management

Stakeholder coordination

Report generation

Communications

IT systems proficiency

Team collaboration

Education

Diploma or degree

Job description

Senior Associate, ICCP

Req ID: 1058 | Posting Start Date: 02/09/2026

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visitntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn. Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

Join our Integrated Community Care Provider (ICCP) team and make a meaningful impact in the lives of seniors and their families. In this role, you will work closely with internal and external partners to understand the needs of seniors and recommend the most appropriate services. Comprehensive on-the-job training will equip you with the knowledge and tools to thrive and grow in your role.

You will need to:

• Develop a strong understanding of eldercare services to effectively meet the needs of seniors.
• Collaborate with internal teams and external partners including organising meetings and tracking follow-ups closely to ensure seamless support for seniors and families.
• Manage clients' cases, assess customers' needs, recommend suitable services and facilitate their enrolment to services.
• Prepare workflows, presentations and other supporting materials.
• Generate reports for submission to regulators and stakeholders.

Job Description (Continued)

Qualification

We warmly invite you to join us if you:

• Are detail-oriented with strong critical thinking skills
• Communicate effectively and build strong relationships
• Thrive in a collaborative team environment
• Are tech-savvy and quick to learn new IT systems
• Have at least 2 - 3 years of relevant experience
• Hold a diploma or degree in any discipline

Other Information

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.