Senior HR Operations & Shared Services Executive

Singapore University of Social Sciences; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work arrangement

Medical benefits

Family care leaves

Wellness & recreation

Internal job postings and transfers

Job summary

The Singapore University of Social Sciences (SUSS) is seeking an Executive (Shared Services), Human Resources to manage employee enquiries, admin HR processes across the lifecycle, and maintain data integrity. This role suits someone who enjoys people interactions, problem solving, and delivering service excellence.

You will handle onboarding, movements, renewals, transfers, and exits; support HR inquiries with timely, professional responses; promote self-service and maintain accurate HRIS data

Qualifications

• Diploma or degree in Human Resource Management or equivalent.
• 2–5 years of HR operations or shared services experience.
• Proficiency in HRIS systems (SAP SuccessFactors) and MS Office applications.
• Good knowledge of Singapore employment laws and HR practices.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage and execute end-to-end HR transactions across the employee lifecycle, including onboarding, movements, contract renewals, transfers, promotions, and exits.
• Serve as the first point of contact for HR enquiries and service requests with professional and timely support.
• Promote self-service and escalate complex cases while owning follow-up communications.
• Track and monitor HR enquiries to ensure timely resolution and update employees on status.
• Maintain, audit, and validate employee records, HRIS data, and confidentiality.
• Administer training processes, coordinate with external providers, and process related payments.
• Liaise with Payroll, HR Business Partners, IT, and other departments for seamless processing.
• Ensure HR processes comply with university policies, legislation, and MOM regulations.
• Support data validation, audits, and HR operational activities as required.
• Identify recurring issues and contribute to HR knowledge resources and SOPs.

Skills

HR operations

Shared services

Customer service

MS Office

HRIS SAP SuccessFactors

Data integrity

Interpersonal communication

Education

Diploma or Degree in HR Management

Tools

SAP SuccessFactors

Microsoft Office

Job description

The Singapore University of Social Sciences (SUSS) is seeking an Executive (Shared Services), Human Resources to manage employee enquiries, admin HR processes across the lifecycle, and maintain data integrity. This role suits someone who enjoys people interactions, problem solving, and delivering service excellence.

You will handle onboarding, movements, renewals, transfers, and exits; support HR inquiries with timely, professional responses; promote self-service and maintain accurate HRIS data