Executive, HR Shared Services (6 months contract)

Singapore University of Social Sciences (SUSS); Singapore; On-site; SGD 40,000 - 65,000; Part time

Job summary

Singapore University of Social Sciences (SUSS) is seeking an Executive, HR Shared Services on a 6-month contract. You will manage end-to-end HR transactions, onboarding, movements, renewals, and exits while handling employee inquiries with professional service.

You will maintain HRIS data integrity, coordinate training, and collaborate with Payroll, IT, and HR Partners to ensure compliant, timely HR support and improvements.

Qualifications

• Diploma or Degree in Human Resource Management or equivalent.
• At least 2–5 years of HR operations or shared services experience.
• Proficiency in HRIS (SAP SuccessFactors) and MS Office.

Responsibilities

• Manage end-to-end HR transactions across the employee lifecycle (onboarding, movements, renewals, exits).
• Serve as first contact for employee HR enquiries and service requests with timely support.
• Monitor and update HR enquiries to meet service levels and provide status updates.
• Audit and validate employee records and HRIS data for accuracy and confidentiality.
• Administer training processes, coordinate with providers, and process related payments.
• Liaise with Payroll, HR Partners, IT, and other departments for seamless HR operations.
• Ensure processes comply with university policies, employment laws, and MOM regulations.
• Support data validation, reporting, audits, and HR administrative duties.
• Identify process improvements and contribute to HR knowledge resources and SOPs.
• Participate in HR process enhancements and UAT for new features and automation.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Multitasking

Independent working

Team collaboration

Education

Diploma or Degree in HR Management

Tools

SAP SuccessFactors

Microsoft Office

Job description

SUSS Named One of Singapore's Best Employers 2026. Join Us to Make an Impact.

About The Job

The Executive, HR Shared Services will be responsible for managing employee enquiries, administering HR processes across the employee lifecycle, maintaining data integrity, and ensuring service requests are resolved effectively and efficiently. This role is ideal for an individual who enjoys interacting with people, solving problems, and driving service excellence. This is a 6 months contract role.

Job Description

Key Responsibilities

• Manage and execute end-to-end HR transactions across the employee lifecycle, including onboarding, employee movements, confirmation, contract renewals, transfers, promotions, work pass administration, leave administration, and exits.
• Serve as the first point of contact for employees on HR-related enquiries and service requests, providing professional, accurate, and timely support in accordance with established service standards. Promote self-service where appropriate and elevate complex cases while maintaining ownership of follow-up and communication.
• Manage, track, and monitor employee enquiries and service requests to ensure timely resolution, closure, and achievement of agreed service level standards. Provide employees with regular updates on the status of their requests where necessary.
• Maintain, audit, and validate employee records, personnel files, and HRIS data to ensure completeness, accuracy, confidentiality, and data integrity.
• Administer training processes, including coordination with external training providers, submission of SSG claims, and processing of related payments.
• Liaise with internal stakeholders (e.g., Payroll, HR Business Partners, Infrastructure, IT, and other departments) to ensure seamless and efficient processing of HR-related matters.
• Ensure HR processes, documentation, and practices comply with university policies, employment legislation, and MOM regulations.
• Support data validation, reporting, audits, and HR operational administration activities as required.
• Identify recurring employee issues and opportunities for process improvement. Contribute to the development and maintenance of HR knowledge resources, FAQs, SOPs, and employee self-service materials.
• Participate and support in HR process enhancement initiatives, including UAT in new system features, automation and digitalisation projects.
• Contribute to cross-functional HR projects and perform any other HR operational and administrative duties as assigned.

Job Requirements

• Diploma or Degree in Human Resource Management, similar or equivalent.
• At least 2-5 years of HR operations or shared services experience, preferably in a large or public sector organisation.
• Proficiency in HRIS systems (SAP SuccessFactors) and Microsoft Office applications.
• Good knowledge of Singapore's employment laws and HR practices.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced environment.