Executive, HR Shared Services (6 months contract)

Singapore University of Social Sciences; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Singapore University of Social Sciences in Singapore is seeking an HR Operations professional to manage end-to-end HR transactions across the employee lifecycle, including onboarding, movements, confirmations, renewals, transfers, promotions, work pass administration, leaves, and exits.

You will be the first point of contact for HR inquiries, promote self-service, and coordinate with Payroll, IT, and HR Business Partners to ensure timely, accurate services and data integrity in HRIS.

Responsibilities

• Manage end-to-end HR transactions across the employee lifecycle: onboarding, movements, confirmation, contract renewals, transfers, promotions, work pass admin, leave admin, exits.
• Serve as the first point of contact for employees on HR enquiries and service requests, promoting self-service and handling complex cases with ownership of follow-up.

Job description

Key Responsibilities

• Manage and execute end-to-end HR transactions across the employee lifecycle, including onboarding, employee movements, confirmation, contract renewals, transfers, promotions, work pass administration, leave administration, and exits.
• Serve as the first point of contact for employees on HR-related enquiries and service requests, providing professional, accurate, and timely support in accordance with established service standards. Promote self-service where appropriate and upscale complex cases while maintaining ownership of follow-up and communication.
• Manage, track, and monitor employee enquiries and service requests to ensure timely resolution, closure, and achievement of agreed service level standards. Provide employees with regular updates on the status of their requests where necessary.
• Maintain, audit, and validate employee records, personnel files, and HRIS data to ensure completeness, accuracy, confidentiality, and data integrity.
• Administer training processes, including coordination with external training providers, submission of SSG claims, and processing of related payments.
• Liaise with internal stakeholders (e.g., Payroll, HR Business Partners, Infrastructure, IT, and other departments) to ensure seamless and efficient processing of HR-related matters.
• Ensure HR processes, documentation, and practices comply with university policies, employment legislation, and MOM regulations.
• Support data validation, reporting, audits, and HR operational administration activities as required.
• Identify recurring employee issues and opportunities for process improvement. Contribute to the development and maintenance of HR knowledge resources, FAQs, SOPs, and employee self-service materials.
• Participate and support in HR process enhancement initiatives, including UAT in new system features, automation and digitalisation projects.
• Contribute to cross-functional HR projects and perform any other HR operational and administrative duties as assigned.