Senior Executive Assistant, HR Operations & Support

National University Health System; Singapore; On-site; SGD 38,000 - 62,000; Full time

Job summary

National University Health System (NUHS) in Singapore invites applications for an HR Support Centre professional to join the HR shared services team. You will provide operational HR support across NUHS institutions, covering onboarding to contract management and offboarding in alignment with our SLA and KPIs.

You will handle HR inquiries, logging cases, maintaining FAQs and knowledge bases, and contribute to reporting and process improvements to boost efficiency and service delivery within HR

Qualifications

• Diploma in Human Resource or Business-related discipline.
• IT savvy with Microsoft Excel to handle large data.
• Minimum 2 years of relevant experience.
• Able to handle high-volume activities and data confidentiality.
• Able to work under tight timelines and changing priorities.
• Collaborate effectively with stakeholders in a performance-driven environment.
• Proactive in improving efficiency and effectiveness.
• Organised and meticulous; independent yet a team player.

Responsibilities

• Support HR-related inquiries from employees, line managers or other stakeholders via Ask HRSC (FormSG).
• Manage inquiries and log cases, re-assign as needed, and ensure closure within SLA.
• Create and maintain HR FAQs on intranet and HR chatbot.
• Maintain HR Support Centre knowledge base for accuracy and currency.
• Participate in promoting HRSSC services through eDMs and posters.
• Manage administrative HR tasks including reference checks and certificates of employment.
• Prepare regular and ad-hoc reports for management analysis.
• Identify improvement opportunities to enhance productivity and service delivery.

Skills

Excel

Data handling

MS Office

Interpersonal skills

Teamwork

Education

Diploma in HR or Business

Job description

National University Health System (NUHS) in Singapore invites applications for an HR Support Centre professional to join the HR shared services team. You will provide operational HR support across NUHS institutions, covering onboarding to contract management and offboarding in alignment with our SLA and KPIs.

You will handle HR inquiries, logging cases, maintaining FAQs and knowledge bases, and contribute to reporting and process improvements to boost efficiency and service delivery within HR