Senior Executive Assistant, HR Group Shared Services

National University Health System; Singapore; On-site; SGD 38,000 - 62,000; Full time

Job summary

National University Health System (NUHS) in Singapore invites applications for an HR Support Centre professional to join the HR shared services team. You will provide operational HR support across NUHS institutions, covering onboarding to contract management and offboarding in alignment with our SLA and KPIs.

You will handle HR inquiries, logging cases, maintaining FAQs and knowledge bases, and contribute to reporting and process improvements to boost efficiency and service delivery within HR

Qualifications

• Diploma in Human Resource or Business-related discipline.
• IT savvy with Microsoft Excel to handle large data.
• Minimum 2 years of relevant experience.
• Able to handle high-volume activities and data confidentiality.
• Able to work under tight timelines and changing priorities.
• Collaborate effectively with stakeholders in a performance-driven environment.
• Proactive in improving efficiency and effectiveness.
• Organised and meticulous; independent yet a team player.

Responsibilities

• Support HR-related inquiries from employees, line managers or other stakeholders via Ask HRSC (FormSG).
• Manage inquiries and log cases, re-assign as needed, and ensure closure within SLA.
• Create and maintain HR FAQs on intranet and HR chatbot.
• Maintain HR Support Centre knowledge base for accuracy and currency.
• Participate in promoting HRSSC services through eDMs and posters.
• Manage administrative HR tasks including reference checks and certificates of employment.
• Prepare regular and ad-hoc reports for management analysis.
• Identify improvement opportunities to enhance productivity and service delivery.

Skills

Excel

Data handling

MS Office

Interpersonal skills

Teamwork

Education

Diploma in HR or Business

Job description

You will be part of the HR group shared services team that provides HR operational support to all NUHS institutions in accordance with our service level agreements (SLA) and key performance indicators (KPIs). The scope of HR operational support covers the entire end-to-end employee lifecycle administration ranging from onboarding through to employment contract management and offboarding.

Job Responsibilities

• Support HR-related inquiries received from employees, line managers or other stakeholders via Ask HRSC (FormSG).
• Manage the inquiries using available system, this includes logging of the cases received, re-assigning to other teams where the inquiries cannot be answered by HR Support Centre, to closure within SLA.
• Create and maintain HR-related frequently-asked questions (FAQs) on the intranet and HR chatbot.
• Manage and optimize the HR Support Centre knowledge database, ensuring its content remains accurate and up-to-date.
• Participate in activities to promote the services of HR Support Centre, such as the design of eDMs and posters.
• Support HR Operations by managing diverse administrative tasks, including but not limited to:
• Responding to reference check requests for former employees
• Preparing certificates of employment for employees, based on specific request types
• Executing other HR-related administrative duties as assigned
• Prepare regular and adhoc reports for management analysis.
• Identify areas for improvement and contribute to developing solutions that enhance productivity, work quality, and service delivery in HR support processes.
• Any other duties deemed reasonable and necessary by the business.

Job Requirements

• Diploma in Human Resource or Business-related discipline.
• IT savvy and comfortable with the use of Microsoft Office applications, especially Microsoft Excel to handle large amount of data.
• Minimum 2 year of relevant experience.
• Able to manage high-volume activities and handle data confidentiality.
• Able to work under tight timeline and respond to changing priorities.
• Able to work effectively in a performance-driven environment and collaborate well with stakeholders.
• Proactively look out for opportunities to enhance work efficiency and effectiveness.
• Able to think on your feet, problem solve effectively and respond positively to changing priorities.
• Organised and meticulous.
• Independent yet a team player with good interpersonal skills.
• Open to changes in job portfolio within HR shared service team due to re-organisation, resource allocation re-prioritisation and demonstrated strengths and growth potential.