Executive (Shared Services), Human Resources

Singapore University of Social Sciences; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work arrangement

Medical benefits

Family care leaves

Wellness & recreation

Internal job postings and transfers

Job summary

The Singapore University of Social Sciences (SUSS) is seeking an Executive (Shared Services), Human Resources to manage employee enquiries, admin HR processes across the lifecycle, and maintain data integrity. This role suits someone who enjoys people interactions, problem solving, and delivering service excellence.

You will handle onboarding, movements, renewals, transfers, and exits; support HR inquiries with timely, professional responses; promote self-service and maintain accurate HRIS data

Qualifications

• Diploma or degree in Human Resource Management or equivalent.
• 2–5 years of HR operations or shared services experience.
• Proficiency in HRIS systems (SAP SuccessFactors) and MS Office applications.
• Good knowledge of Singapore employment laws and HR practices.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage and execute end-to-end HR transactions across the employee lifecycle, including onboarding, movements, contract renewals, transfers, promotions, and exits.
• Serve as the first point of contact for HR enquiries and service requests with professional and timely support.
• Promote self-service and escalate complex cases while owning follow-up communications.
• Track and monitor HR enquiries to ensure timely resolution and update employees on status.
• Maintain, audit, and validate employee records, HRIS data, and confidentiality.
• Administer training processes, coordinate with external providers, and process related payments.
• Liaise with Payroll, HR Business Partners, IT, and other departments for seamless processing.
• Ensure HR processes comply with university policies, legislation, and MOM regulations.
• Support data validation, audits, and HR operational activities as required.
• Identify recurring issues and contribute to HR knowledge resources and SOPs.

Skills

HR operations

Shared services

Customer service

MS Office

HRIS SAP SuccessFactors

Data integrity

Interpersonal communication

Education

Diploma or Degree in HR Management

Tools

SAP SuccessFactors

Microsoft Office

Job description

Executive (Shared Services), Human Resources

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The Executive (Shared Services), Human Resources will be responsible for managing employee enquiries, administering HR processes across the employee lifecycle, maintaining data integrity, and ensuring service requests are resolved effectively and efficiently. This role is ideal for an individual who enjoys interacting with people, solving problems, and driving service excellence.

What You Will Be Doing

• Manage and execute end-to-end HR transactions across the employee lifecycle, including onboarding, employee movements, confirmation, contract renewals, transfers, promotions, work pass administration, leave administration, and exits.
• Serve as the first point of contact for employees on HR-related enquiries and service requests, providing professional, accurate, and timely support in accordance with established service standards.
• Promote self-service where appropriate and escape complex cases while maintaining ownership of follow-up and communication.
• Manage, track, and monitor employee enquiries and service requests to ensure timely resolution and closure, while meeting agreed service level standards. Provide employees with regular status updates where necessary.
• Maintain, audit, and validate employee records, personnel files, and HRIS data to ensure completeness, accuracy, confidentiality, and data integrity.
• Administer training processes, including coordination with external training providers, submission of SSG claims, and processing of related payments.
• Liaise with internal stakeholders (e.g. Payroll, HR Business Partners, Infrastructure, IT, and other departments) to ensure seamless and efficient processing of HR-related matters.
• Ensure HR processes, documentation, and practices comply with university policies, employment legislation, and MOM regulations.
• Support data validation, reporting, audits, and HR operational administration activities as required.
• Identify recurring employee issues and opportunities for process improvement. Contribute to the development and maintenance of HR knowledge resources, FAQs, SOPs, and employee self-service materials.
• Participate in and support HR process enhancement initiatives, including UAT for new system features, automation, and digitalisation projects. Contribute to cross-functional HR projects and perform other HR operational and administrative duties as assigned.

Job Requirements

• Diploma or Degree in Human Resource Management, similar or equivalent.
• At least 2–5 years of HR operations or shared services experience, preferably in a large or public sector organisation.
• Proficiency in HRIS systems (SAP SuccessFactors) and Microsoft Office applications.
• Good knowledge of Singapore’s employment laws and HR practices.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You willgainaccess to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement(Subject to Job Role)
• Medical Benefits
• Family Care Leaves
• Wellness & RecreationActivities
• Career DevelopmentOpportunities throughInternalJobPostingsandTransfers